Use the Backup and Restore tools to send and receive cases with your clients. Use Backup to create a backup copy of a case for a client to review. When the client returns the case, select Restore to restore the case file.
| 1. | On the Case Tools ribbon, click Backup and Restore. |
| 2. | In the Backup and Restore utility, select Restore and then click Next. |
| 3. | In the Select Backup to Restore dialog box, click Browse to select the case you want to restore, then click OK. |
The full path now displays in the File Name field.
| 4. | In the Select destination directory area, click the Browse button to navigate to the location where the backup case should be restored, then click OK. |
| 5. | Click Next to continue. |
| 6. | Next review the backup and destination directory information you have entered and click Finish. |
When the process completes, you receive a message box displaying the compression size and ratio for the backup case file.
| 7. | Click Close when you are finished. |
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