The following error message information is provided to assist you with error messages noted through the years. Please call CaseMap Technical Support if you aren't comfortable trying any of these "fixes" or if you need assistance resolving any issues.
When authenticating to CaseMap Server the following error is displayed: “The specified user name could not be found or does not exist” Fix: Ensure that the user has been added to the ‘Users’ section in the Admin Console, and complete the steps as outlined in https://support.microsoft.com/en-us/kb/946358 for additional assistance. |
Self register DLL's using the CMdebugger tool. Access by clicking the Start button, then choosing Run, and then typing in cm10debug. Once the Debug control panel is loaded, go to Tools then Self-Register all DLLs. If Self Register does not fix the issue contact casemap.support@lexisnexis.com, or call 800-833-3346 (option 3) between the hours of 9:00 a.m. to 7:00 p.m. EST, Monday - Friday. |
Hold Shift and double-click the CM icon and select Yes to reset Toolbars. |
This is a memory error. Reboot PC and try opening CaseMap again. If it continues, contact casemap.support@lexisnexis.com, or call 800-833-3346 (option 3) between the hours of 9:00 a.m. to 7:00 p.m. EST, Monday - Friday. |
The file is corrupt, contact casemap.support@lexisnexis.com, or call 800-833-3346 (option 3) between the hours of 9:00 a.m. to 7:00 p.m. EST, Monday - Friday. |
Self register DLL's using the CMdebugger tool. Access by clicking the Start button, then choosing Run, and then typing in cm10debug. Once the Debug control panel is loaded go to Tools then Self-Register all DLLs. If Self Register does not fix the issue, contact casemap.support@lexisnexis.com, or call 800-833-3346 (option 3) between the hours of 9:00 a.m. to 7:00 p.m. EST, Monday - Friday. |
Use a tab delimited import file or skip field that is generating error message. |
Check version of Windows database components using the CMdebugger tool. Access by clicking the Start button, then choosing Run, and then typing in cm10debug. Once the Debug control pane is loaded, up look at the MSJet and MDAC tabs. Verify that you have correct versions. If not, you can use the Tools menu to be directed to Microsoft download links in order to update. If this doesn’t resolve the issue, contact casemap.support@lexisnexis.com, or call 800-833-3346 (option 3) between the hours of 9:00 a.m. to 7:00 p.m. EST, Monday - Friday. |
Self register DLL's using the CMdebugger tool. Access by clicking the Start button then choosing Run then typing in cm10debug. Once the Debug control pane is loaded go to Tools then Self-Register all DLLs. If Self Register does not fix the issue, contact casemap.support@lexisnexis.com, or call 800-833-3346 (option 3) between the hours of 9:00 a.m. to 7:00 p.m. EST, Monday - Friday. |
Check version of Windows database components using the CMdebugger tool. Access by clicking the Start button, then choosing Run, and then typing in cm10debug. Once the Debug control pane is loaded, up look at the MSJet and MDAC tabs. Verify that you have correct versions. If not, you can use the Tools menu to be directed to Microsoft download links in order to update. If this doesn’t resolve the issue, contact casemap.support@lexisnexis.com, or call 800-833-3346 (option 3) between the hours of 9:00 a.m. to 7:00 p.m. EST, Monday - Friday. |
Close the case and reboot. If that doesn’t work, use the Case Optimizer from the Tools menu in CaseMap. If that still doesn’t resolve, contact casemap.support@lexisnexis.com, or call 800-833-3346 (option 3) between the hours of 9:00 a.m. to 7:00 p.m. EST, Monday - Friday. |
Self register DLL's using the CMdebugger tool. Access by clicking the Start button, then choosing Run, and then typing in cm10debug. Once the Debug control panel is loaded, go to Tools and Self-Register all DLLs. If Self Register does not fix the issue, contact casemap.support@lexisnexis.com, or call 800-833-3346 (option 3) between the hours of 9:00 a.m. to 7:00 p.m. EST, Monday - Friday. |
The file is corrupt, contact casemap.support@lexisnexis.com, or call 800-833-3346 (option 3) between the hours of 9:00 a.m. to 7:00 p.m. EST, Monday - Friday. |
Self register DLL's using the CMdebugger tool. Access by clicking the Start button, then choosing Run, and then typing in cm10debug. Once the Debug control panel is loaded, go to Tools and Self-Register all DLLs. If Self Register does not fix the issue, contact casemap.support@lexisnexis.com, or call 800-833-3346 (option 3) between the hours of 9:00 a.m. to 7:00 p.m. EST, Monday - Friday. |
Most likely you have two versions of Adobe® Acrobat on your system. Uninstall the older version, then change the file viewers in CaseMap to Acrobat. |
This is a memory error. Reboot PC and try again. |
If you are running XP or Win 2000 SP 2, check My Documents Folder and make sure is mapped to C:\ . CaseMap writes data to the My Documents folder. Please call CaseMap Technical Support if you have a system set up that does not allow you to have a My Documents folder. |
Fix: visit http://support.microsoft.com/default.aspx?scid=kb;en-us;324757 |
This is actually a Summation error. You can fix it with a registry edit. However, please consult with an IT Professional before editing your registry.
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Below is a link to a utility that will update the Opticon file viewers in a CaseMap case so they work with Opticon 3. You will need to run the update for each case with links to Opticon. Please note that the links will no longer work with previous versions of Opticon. To update a case, simply open it and then click the Update CaseMap Case button on the utility. It will tell you which viewers it is going to update. Here is the link: http://www.casesoft.com/download/Opticon3Fix.exe |
Check version of Windows database components using the CMdebugger tool. Access by clicking the Start button, then choosing Run, and then typing in cm10debug. Once the Debug control panel is loaded, up look at the MSJet and MDAC tabs. Verify that you have correct versions. If not, you can use the Tools menu to be directed to Microsoft download links in order to update. If this doesn’t resolve the issue, contact casemap.support@lexisnexis.com, or call 800-833-3346 (option 3) between the hours of 9:00 a.m. to 7:00 p.m. EST, Monday - Friday. |
This is a conflict with Cisco Security. Disable it during the install. Otherwise, it blocks files that begin with "csa", like our plug-in. |
This is a conflict with Cisco Security. Disable it during the install. Otherwise, it blocks files that begin with "csa", like our plug-in. |
There is an error in Outlook, try reinstalling Outlook. |
Click on the Start Button and choose run. Then type the following into the run line:
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In Acrobat, fix the file: Print to PDF file. To fix all future PDF files. In Acrobat, go to Edit > Preferences > Internet > Uncheck the box that displays the PDF file in web browser. |
Winword.exe can be running in the background even though Word appears closed. Outlook can use Word as its email editor, and sometimes leaves the word.dot open, which is why Word rejects CM. Close Outlook and check to see if it works. |
Self register DLL's using the CMdebugger tool. Access by clicking the Start button, then choosing Run, and then typing in cm10debug. Once the Debug control panel is loaded, go to Tools and Self-Register all DLLs. If Self Register does not fix the issue, contact casemap.support@lexisnexis.com, or call 800-833-3346 (option 3) between the hours of 9:00 a.m. to 7:00 p.m. EST, Monday - Friday. |
Go to Tools > Options > Accessibility tab and make sure that “Use standard Windows menu for main tool bar” is not checked. |
The document could not be found in WORLDOX. There are a few possible reasons why:
Make sure that WORLDOX GX is running with the current code. To update WORLDOX GX code, the client will need to run WDUPDATE.EXE, which is in the located in the "Worldox" folder on the server where WORLDOX is installed. They also may want to check to see if WORLDOX is set to automatically update. |