Disconnecting case users

You can disconnect all case users from a case if you need to perform administrative tasks that require exclusive access to the case, such as deleting or upgrading a case. When you disconnect users currently logged into a case, they are disconnected from the case immediately and any unsaved changes will be lost.

When disconnecting users, you also have the option to mark the case as inactive while you perform exclusive administrative tasks. After completing your tasks, remember to mark the case as active again so case users can log in and continue working. Cases marked as inactive display a red dot on the case icon. See Deactivating cases.

 

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We recommend you email all users prior to upgrading a case to ensure all users are logged out beforehand.

 

hmtoggle_plus1To disconnect all case users
1.In the CaseMap Server pane, click SQL Cases.
2.Right-click on the case for which you want to disconnect users.
3.On the Action menu, click Disconnect All Users.

You can also right-click on the case and click Disconnect All Users.

4.In the message box to confirm the action, select the Mark the case as inactive to prevent users from reopening it check box to ensure the case is inactive while you perform exclusive administrative tasks.
5.Click OK to continue.

 

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Need additional help? Email the CaseMap Support team at: casemap.support@lexisnexis.com, or contact a support representative at 1-800-833-3346 (option 3). The CaseMap Support team is available between the hours of 9:00 a.m. to 7:00 p.m. Eastern Time, Monday - Friday.

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