If users are logged into a SQL case and you need them to exit it to perform administrative tasks, simply send them an email to alert them of when and why they need to log out of the case.
Or, right-click on the case and click Email Users Assigned to Case, or select this option from the Action menu. A Microsoft Outlook email template opens automatically addressed to the user. The email body contains pre-written text that you can modify with your own message. |
Or, right-click on the user and click Email user or select this option from the Action menu. A Microsoft Outlook email template opens addressed to the user. The email body contains pre-written text that you can modify with your own message. |
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