About the Authors
About the Editors
1 Enterprise Risk Management--What's It All About?
2 Structuring an Enterprise Risk Management Program
3 Patient Rights: Informed Consent and Clinical Research
4 Peer Review and Credentialing in an Era of Enterprise Risk Management
5 Economic Credentialing: A Balancing of Risks
6 Healthcare-Associated Infections
7 An Enterprise Risk: Pandemic Influenza
8 Data Management
9 Contracts--An ERM Approach
10 Retail Health Clinics
11 Financial Stewardship
12 Insurance and Risk Financing--The Basics
Part IV--Human Capital
13 Minimizing Risk in the Employment Relationship
14 Public Relations, Marketing, and Advertising
15 ERM in the Context of Mergers, Acquisitions, Divestitures, and Joint Ventures
Part VI--Legal & Regulatory
16 Compliance and Enterprise Risk Management
17 Claims Management: A Tool for Enterprise Risk Management
18 E-Discovery and Enterprise Risk Management
19 Liability Beyond the Acute Care Setting
20 Adverse Event Reporting: Reporting for Patient Safety and Public Health
21 Disclosure of Adverse Events to Patient and Family
22 Telemedicine and Enterprise Risk Management
23 Practical Approaches to Health Information Exchanges and Electronic Health Records: An Enterprise Risk Approach
24 Technological Advances in Healthcare--An ERM Approach
25 Environmental Compliance in the Context of ERM
26 Understanding and Managing OSHA from Inspection to Citation to Litigation
27 Going Green as an ERM Process
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Enterprise Risk Management Handbook for Healthcare Entities addresses both the need for, and implementation of, a comprehensive risk management process and plan. It covers the needs of the entire enterprise, across all departmental barriers. Coverage includes:
• An overview of enterprise risk management (ERM) and its evolution, including a discussion of the Sarbanes-Oxley Act of 2002;
• Guidance on structuring an ERM system;
• Insight on risk financing methods;
• The impact of electronic health care systems and the advent of e-discovery rules on traditional documentation issues.
The handbook also covers risk management in a variety of settings, making it an even more invaluable source. Treatment includes:
• Contract management
• Claims management
• Environmental compliance
• Peer review and credentialing
• Due diligence in business transactions
• Consent to treatment, and numerous others
ABOUT THE EDITORS:
Roberta L. Carroll, RN, ARM, MBA, CPCU, CPHQ, CPHRM, LHRM, HEM, DFASHRM is a Senior Vice President with Aon Risk Solutions' - National Health Care Practice and is based in Tampa, Florida. She is a national resource specializing in the development and implementation of enterprise risk management strategies and solutions for healthcare. Roberta has been active in healthcare risk management for over 35 years and with Aon for over 15 years.
Peggy Nakamura, RN, MBA, JD, DFASHRM, CPHRM is Vice President, Chief Risk Officer and Associate Counsel for Adventist Health. She oversees a comprehensive Risk Management Department and the Adventist Health Enterprise Risk Management program, including self-administered/self-insured programs in workers' compensation, professional, general and managed care liability.
Rachel V. Rose, JD, MBA is a Principal with Rachel V. Rose - Attorney at Law, P.L.L.C. located in Houston, TX. Rachel has worked in acute care hospitals including the operating room and dietary department; consultative work as a top performing representative for the pharmaceutical and medical device industry; and worked for the Chairman of the Reform and Oversight Committee on Capitol Hill.
Jessica Bae, Ellen Barron, India Brim, Patchin Curtis, John Evancho, Mark Faccenda, Amanda Flanagan, Phyllis Forrester Granade, Steven Grubbs, Dan Hale, Peter Hoffman, Mark Kadzielski, Christopher Kanagawa, Jee Young Kim, Mary Lamar, Eileen Lampe, Jeffrey Layne, Dana Mehlman, Elizabeth Mills, Joshua Moore, Cheryl Camin Murray, Deborah Martin Norcross, Jennifer C. Monroe, Amy Norris, Gisele Norris, Richard Porter, Yvonne Karen Puig, Steven Puiszis, Emily Rhinehart, Sheila-Hagg Rickert, Fay Rozovsky, Joshua Rozovsky, Mary Schaefer, Kathy Wire