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Spotlight Applied Discovery's Client Solutions Group Expands to East Coast This issue's Spotlight features an interview with Steve Faherty, an Account Manager with the Client Solutions Group in Applied Discovery's Washington, D.C. office. The Client Solutions Group is made up of Account Managers who are former practicing attorneys, paralegals, litigation support professionals and IT managers. Each of Applied Discovery's clients has a dedicated Account Manager who maintains responsibility for every project related to that client, ensuring one consistent point of contact for client training and support. The Orange Pages™ (TOP): Steve, you recently joined Applied Discovery's Washington, D.C. office as an Account Manager in the Client Solutions Group. Welcome to the company. Steve Faherty (SF): Thank you —glad to be here. TOP: We understand you formerly practiced with the Washington, D.C. office of Howrey Simon Arnold & White. Tell us a little about your work there. SF: I was in the Antitrust practice group at Howrey for four years. My work there included antitrust litigation and managing second request document productions in multi-billion dollar mergers. Prior to working at Howrey, I did similar work at other D.C. area firms as a contract attorney. TOP: What made you decide to pursue a career in the electronic discovery industry? SF: When I first started working on second requests in the mid-1990s, the split between paper documents and electronic documents was about 70/30, with most of the information coming to the firm in paper form. Today those numbers are reversed; in most second requests about 70 percent of the information involved is in electronic format. As these changes were taking place, it became clear that antitrust practice would have to shift to keep up. As electronic discovery technology developed in the late 1990s, I saw how valuable these services would be in large document productions in both the litigation and second request context. The idea of working with other attorneys to help them to streamline and improve their electronic document review practices appealed to me. TOP: So what brought you to Applied Discovery? SF: I worked with Applied Discovery as a client on a very large merger. As the attorney responsible for managing that document production, I did some comparison-shopping, and priced out the various electronic discovery review options. Based on my research, Applied Discovery was the clear choice. Their technology had a huge impact on our ability to quickly review and produce information. TOP: Tell us about the expansion of the Client Solutions Group to the East Coast. SF: The Client Solutions Group provides training, service and support to all Applied Discovery clients. Historically, that assistance has been provided from the company’s headquarters office in Seattle. As the company expanded and opened offices in New York City and Washington, D.C., it made sense to expand the Client Solutions Group as well. TOP: What does this mean for the company’s clients? SF: It means they will have an Account Manager in the same time zone. I work closely with clients in the Washington, D.C. area, and am also available to assist the other Account Managers with their clients in New York and other East Coast cities. TOP: What kinds of services do you offer to Washington, D.C.-area clients? SF: The top priorities are providing in-person training and project support. In some cases, particularly large second request projects, we train more than a hundred users on our Online Review system. Although the training sessions last only an hour, the sheer volume of people to be trained requires quite a time commitment. Then there are routine matters that come up along the way. For example, clients frequently ask for assistance in formulating a plan to “divide and conquer” when the data set is particularly large. When the review team faces more than 1 million pages of information—a common occurrence in today’s cases—they benefit from advice from people who have been there before. TOP: If a firm were interested in the kind of service you’ve described or general questions, how should they ask for help? SF: They can contact their local Electronic Discovery Specialist—all the names and numbers are listed on our website. Or contact me directly at stephen.faherty@applieddiscovery.com. TOP: Thanks for the information Steve. Welcome to the company, and good luck. SF: Thank you—and stop by anytime! |
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