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Spotlight Applied Discovery 2003 Retrospective This issue's Spotlight column features an interview with David Wilner, Vice President of Client Development at Applied Discovery. In addition to forming and managing relationships with the company's clients, his group is responsible for educating legal professionals about the evolving law and practice of electronic discovery. The Orange Pages (TOP): Dave, it's been a big year at Applied Discovery. Can you tell us about some of the developments? Dave Wilner (DW): The electronic discovery industry has virtually exploded over the past year, so it has been an exciting time for our group. After tremendous growth in 2002, we realized that in order to keep up with demand and serve our clients better, we needed to grow in 2003. In the first quarter we continued to build our operations on the East Coast by expanding our Washington, D.C. office. On the West Coast, we added staff in Los Angeles and San Francisco. In the second quarter we furthered our expansion in New York, Chicago, and Texas. Of course, all of these developments took place before the news of our merger with LexisNexis in July. TOP: That is remarkable growth in a short period of time. How do you manage to maintain quality and consistency for clients throughout the process? DW: At Applied Discovery, we're committed to maintaining the highest standards of excellence in all aspects of business. Many of our clients are not familiar with the process of electronic discovery or with the legal issues involved. Our Client Development team is comprised of former practicing attorneys who bring to the table a deep understanding of the law, including the process of discovery. Through the combined experience and expertise of the Client Development team and our award-winning Client Solutions Group, we are positioned to be an invaluable partner to our clients as they handle electronic discovery in their cases. We've been very successful at building solid relationships with our clients-for example, nearly 70 percent of our business comes from repeat clients. During this period of expansion, we were honored with two major awards: WSA "Service Provider of the Year" and Ernst & Young "Entrepreneur Of The Year®." We also developed significant enhancements to our Online Review application, including unparalleled improvements in speed, production options, and document numbering and marking capabilities. And finally, the really big news in July was the merger with LexisNexis. TOP: You certainly have been busy this year. How have things changed now that Applied Discovery is a member of the LexisNexis group? DW: In the relatively short time that has passed since announcing the merger, the biggest change is the tremendous increase in visibility for electronic discovery in general, and Applied Discovery specifically. Over the past 30 years, LexisNexis has become fully entrenched in the legal community. LexisNexis has hundreds of account managers, account coordinators and technical experts around the country uniquely positioned to identify attorneys who require the assistance of an electronic discovery specialist. That's where we come in. One of the biggest changes for us on the Client Development team is that we can now spend less time trying to connect with attorneys who need electronic discovery assistance, and focus on being true electronic discovery specialists for those who utilize Applied Discovery's services. TOP: What can we look forward to in 2004? DW: Recent studies predict that the market for electronic discovery services will grow from $500 million by the end of 2003 to $2 billion by the end of 2005. In 2004 and beyond, our main objective is to ensure we have all the resources in place to meet these growing needs. We will continue to serve our clients as the premiere electronic discovery service provider with the highest level of service. To meet that goal, we will persist with adding enhanced functionality to continually improve our service offering and enhance the value we add to our clients' cases. |
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