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LexisNexis® Applied Discovery Conducts First Annual Online Litigation Support Manager Survey
Survey addresses selecting and evaluating electronic discovery service providers, e-discovery experience, education trends

January 7, 2004, Seattle, WA — As electronic discovery continues to grow and garner more attention in the legal industry, the vast majority of litigation support managers and other non-attorney litigation professionals surveyed have indicated that they are looking for a proven, reliable e-discovery service provider that offers quality products and services at a fair price. LexisNexis® Applied Discovery, a leading provider of electronic discovery services to the nation's top law firms and corporations, conducted this survey—The First Annual Online Litigation Support Manager Survey.

The survey was administered in Sept. and Oct. 2003 with professionals in law firms and corporations across the country. Hundreds of organizations were invited to participate—of those responding, nearly 40 percent were concentrated in AmLaw 200 law firms.

The survey addressed three key topics:
  • Factors involved in selecting and evaluating an electronic discovery service provider;
  • Respondents' levels of experience with electronic discovery; and
  • Trends in electronic discovery education.
"The 2003 survey shows that e-discovery clients are looking for a core set of services while judging providers on references, reputation and overall value," said Virginia Llewellyn, vice president of Industry Relations at LexisNexis Applied Discovery. "The survey also demonstrates the widespread view that electronic discovery gained significant acceptance by legal professionals nationwide in 2003."

For selecting and evaluating an e-discovery service provider, the survey results indicate the number one factor considered is "overall value" of the provider's offering (31 percent), with "references and reputation" and "functionality of the review tool" following a close second (28 percent). The survey also indicates 66 percent of respondents believe the most important function of the e-discovery service is the core ability to search full text and meta data of electronic documents.

Once the electronic discovery project is complete, the service provider is most frequently judged by whether case deadlines were met, with 40 percent of respondents indicating this is the number one factor for measuring success. Thirty-two percent reported that success is measured by reviewing actual costs versus estimated costs.

An impressive 77 percent of respondents said they had experience using an online review application in e-discovery, with most having experience in one to five cases. E-discovery experience also has translated to the formation of specialized practice groups or committees in 31 percent of the respondents' firms and corporations.

In the investigation of e-discovery education trends, 39 percent of respondents said they rely primarily on peer groups for electronic discovery education, with 31 percent turning first to legal journals or magazines. Forty-two percent of respondents felt that a growing acceptance of e-discovery by legal professionals was the most significant industry development in the past year.

"As we plan for 2004, we'll take the lessons learned from the 2003 survey and put them to work," said Llewellyn. "The results of this survey will help guide us as we develop our products and services, and tailor our outreach to the legal community as part of our commitment to client satisfaction."

LexisNexis Applied Discovery is a part of the vast suite of litigation tools available from LexisNexis. These tools include the company's flagship research products, online access to the nation's courts and advanced searching and notification capabilities by LexisNexis® Total Search, LexisNexis CourtLink®, Shepard's® Citation Service and SmartLinx™. To request a copy of the complete survey results, contact Courtney Button, educational program manager for Applied Discovery, at miranda.glass@applieddiscovery.com.

About LexisNexis
LexisNexis Applied Discovery provides a full line of electronic discovery services to the legal industry. Its patent-pending technology displays virtually any electronic document in a fully searchable and secure file without compromising the integrity of the original file format. Applied Discovery is based in Seattle with east coast headquarters in New York City and regional offices in Washington, D.C., Chicago, Dallas, Houston, San Francisco and Los Angeles. LexisNexis acquired Applied Discovery in July 2003. As part of the acquisition, Applied Discovery became part of the North American Legal Markets division of LexisNexis. More information can be found at www.lexisnexis.com/applieddiscovery.

LexisNexis Group (www.lexisnexis.com) is a global leader in comprehensive and authoritative legal, news and business information and tailored applications. A member of Reed Elsevier Group plc [NYSE: ENL; NYSE: RUK] (www.reedelsevier.com), the company does business in 100 countries with 13,000 employees worldwide. In addition to its flagship Web-based research service, LexisNexis, the company includes some of the world's most respected legal publishers such as Martindale-Hubbell, Matthew Bender, Butterworths, Les Editions du Juris-Classeur, Abeledo-Perrot and Orac.

In the U.S., LexisNexis® Total Research System (www.lexisnexis.com) offers an extensive range of online and print legal and regulatory information products, tools, customized Web applications and critical filing services that help legal professionals reach decisions more confidently and comply with the law.
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