Our CounselLink Customer Support Team is available 24/7 for global support of customer and law firm user inquiries.
We Are Always
Here to Help
Our Customer Support department extends services beyond educational services, online help facilities and technical support to ongoing user (customers and law firms) application support. From troubleshooting to answering how-to questions, a Customer Support representative can help users resolve any difficulties they may encounter while using our solutions.
Our CounselLink Customer Support Team is available 24/7 for global support of customer and law firm user inquiries. Inquiries may be made toll-free at 800-600-2282 (919-378-2713 for outside of US) or submitted by e-mail at firstname.lastname@example.org. Inquiries submitted by email will generally be responded to within 24 hours.
Law Firm Support
- Exchange documents and information with clients, and vice versa, to maintain matter progress and constant communications
- Submit invoices in any form - from electronic to paper - to expedite handling and payment
- Present fee offers to bid on work, or outline rates and billing structures on projects
- Search for real-time status updates on their in-process matters or submitted invoices
- On-Demand Training Programs from LexisNexis University- specifically designed to educate law firm personnel in how to get started, submit invoices, present fee structures and more. The curriculum includes a new, comprehensive and highly interactive module covering all the need-to-know CounselLink information that lets law firms easily navigate from topic to topic.
- Technical Support Resources - available 24x7 for troubleshooting and answering how-to inquiries via phone at 800-600-2282, or email: email@example.com. Support can also perform new firm onboarding services or deliver on-site training by special client request.
- Industry-wide Perspectives - to learn more about corporate counsel business concerns and legal industry issues. Worthwhile suggestions to consider, and visit regularly, are:
- Start your free trial
- Schedule a demo
- Get pricing
- Sign up for a free consultation