As a former insurance claims executive with a proven track record of creating efficient world-class claims operations, Marc understands the individual parts of claims organizations and how they come together to create a cohesive and lasting whole. Throughout his career in the field, he has effectively aligned claims, underwriting and operations to increase efficiencies, reduce loss costs and enhance profitability.
Marc Lanzkowsky brings a depth of professional perspective to his work as a claims organization consultant. Starting his career as an Insurance Defense Attorney in New York, he represented physicians and hospitals against malpractice claims and defended insurance companies on coverage issues. Marc joined the insurance industry as Specialty Claims Adjuster at Zurich Insurance Company. Managing a caseload of physician, hospital and nursing liability claims, he was part of a black belt team that helped improve claims department operations. With his promotion to Northeast Regional Manager for Healthcare Medical Malpractice Claims, Marc was responsible for over 1,900 professional liability claims and more than $250 million in outstanding reserves. He then rose to the position of Claims Director for Operational Innovation for the Specialty Claims Division. As a direct report to the VP of Specialty Claims, Marc ensured operational efficiency for multiple specialty lines in a department comprised of 150 claims professionals and 14,000 open claims files. Tapped for the company’s 9-11 disaster recovery team, Marc assisted in the relocation of over 100 claims professionals within one week of the tragedy.
Following his success at Zurich, Marc was recruited to help build a specialty claims organization as Vice President (and, later, Senior Vice President) of Home Office Claims Management for Arch Insurance Company. Charged with developing all internal processes and best practices for this new global Property & Casualty insurer, he created the company’s innovative claims technology platform, an intuitive system used by claims professionals worldwide as part of a fully accessible paperless claims environment. Marc also assisted senior management in due diligence reviews of possible acquisitions, and formed and managed relationships with multiple claims vendors. As the company and department grew, Marc drove performance metrics and best practices oversight for its 85 claims professionals and third-party administrators handling over 20,000 open claims. He also led the litigation management department and created a Special Investigation Unit (SIU) to help combat fraud. By implementing a variety of programs, Marc was able to reduce litigation expenses, and helped cut the company’s unallocated expense costs by outsourcing certain claim functions and helping to establish a new Midwestern claims office.
In addition to his work at Lanzko, Marc serves as a member of the Board of Directors for IncentOne, a provider of integrated incentive solutions to clients ranging from small businesses to the FORTUNE 500.
Marc received a bachelor’s degree from New York University in 1988 and a Juris Doctorate from Pace University School of Law in 1991.
Marc is also Editor and Publisher of The Claims SPOT, an industry blog on Claims, where he has authored over 40 articles on a variety of claims subjects. The Claims SPOT is the featured blog for Claims Magazine and presents articles from the best and the brightest in the industry to improve the lives of claims professionals, promote better claims practices and improve efficiencies for claims and related entities.