Found by firm: an “overwhelming desire by clients to get to know the associates who work on matters”

In Met. Corp. Counsel, Vol. 18, Feb. 2010 at 11, a partner at Weil, Gotshal & Manges (James Quinn) summarized one of the insights the firm derived from a client satisfaction survey. The firm identified "an overwhelming desire on the part of clients to get to know and work directly with our associates. The sophisticated clients understand that the associates of the ones doing a lot of the work. They want to know who they are, meet them and judge their competence for themselves."

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