We have just started getting a message at startup "unable to access Master Audit File Record Adit will not be save" -- and then when we try to save something to Time Matters, it looks as though it is going to lock up, then that same message pops up. When you click OK, it will eventually save, but is extremely slow and you think it is not going to save. Of course, given the message, I'm sure it is not saving to the audit file, but it does eventally save to the matter file, etc. Any suggestions? I have tried rebuilding, but that did not help.
Wells Anderson, JD, CIC / Moderator800.575.0007 - Edina, MN - © 2012
www.activepractice.comFree Time Matters Webinars monthly on the second Friday
I'm having the same issue. TM 8 Pro SR2D. I tried previewing / printing the audit file, but the report screen is blank. There are no files to print. So I did a search of the database directory on our server and found the audit logs. The latest one was created today (7/23/10) and today was when all the Master Audit File message showed up.
I tried to add some documents in TM, but I got the Master Audit File message. I checked the audit file to see if the documents I added were saved to the audit file. They were not.
Megan E. Glor, Attorneys at Law
621 SW Morrison, Suite 900
Portland, OR 97205
This issue has spontaneously fixed itself. My guess is once everyone got out of TM and then came back in something reset and solve the problem.