My observation has been that Staff shows up twice only when there are two different rates in that particular bill. So, I don't have a definitive answer for you but I at least wanted you to know that what you are describing would be unexpected behavior by the program to me. Perhaps you have made an item No Charge yet the rate is still filled in with the old amount. I would troubleshoot by making an invoice for one day of work and see if "staff" shows up with two rates. If it didn't I would keep expanding the date range until the two rates showed up. At that point of course you would examine the entries on the newly incorporated date.
Perhaps there is a switch or setting I am not aware of and someone else will chime in with that answer.
Jeff WyattAbilene TX
Christine Burns, Administrative Assistant Geraghty & Associates Pittsburgh, PA
An update on my answer. Not all reports on billing records will be able to use Archived records. Please check the reports you run and look under to Options tab to make sure that option is available on any necessary reports. Otherwise, archiving the records will remove them from the report.
Another update on my answer. The option to include billed records on some reports in Billing Matters is only available with the Enterprise version not Professional.