Wells Anderson, JD, CIC / Moderator800.575.0007 - Edina, MN - © 2012
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Yes, the signature is out of date. We have in fact upgraded to SR3A and will be upgrading to SR3B in a day or two. We have also tested with the default bill layouts (Bill Layout Arial 8, Default and Invoice Layout) and find that we have the same problem on these as well. It happens on bills that exceed one page and typically will be only or two items of data missing. Depending on how many pages the bill is, its not always immediately apparrent what is missing. It might be a date, the hours, staff initials, first line of a description, the charges and typically happens on the last billing item that appears on the bottom of the first page or the bottom of subsequent pages - again it depends on how many pages there are and does not always happen on all of the pages. It might only happen on the last billing item on page 1 and page 3 out of a 5 page bill. We also are finding that at the very top of the first page, there is a comma appearing on all three layouts on both the pdf and the rtf which seems odd. Another thing to keep in mind is that we are an upgrade from TM7 Enterprise to TM9 Enterprise. All of our bill layouts worked flawlessly in TM7. As soon as we upgraded, they stopped working. We have tried reinstalling the TM client on workstations; tried reinstalling MS Word, tried running a detect and repair in MS Word; we have tried modifying the font sizes and box sizes in the bill layout (for our custom layouts) and moving them and it still happens. We have also tried building the report from scratch in TM9 and that has not worked either. We have been troublshooting this now for almost two months with TM Tech Support. We don't know what else we can do. We are trying to find out if there is a way to export or get them copies of our Bill Layouts for them to test with or if they can send us their bill layouts to test with. Let us know if there is anything else we might look at or try. Any help is greatly appreciated. Thanks.