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Login error -- logs in as non-existent user

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damonneagle Posted: Tue, Dec 29 2009 3:51 PM

When my paralegal opens TM, it automatically logs her in as a user that does not exist on the user list in TM.  For example, assume that her name is Jane Doe and her user ID is "JD."  If she logs in as JD, everything is fine and TM identifies the user as "JD."   If she logs in as JD and sets TM for auto login going foward, the next time she logs in, TM will not show the login screen and will idenify the user as "Jane," despite the fact that there is no "Jane" on the user list.

This started happening after we recently switched from individual security settings for each user security profiles for most staff.  

Our configuration:  TM9E SR3B; Database is on SQL Express running on a Windows 2003 SBS server; 5 users, all on workstations running XP Pro

Damon Neagle Managing Attorney Design IP, P.C. Allentown, PA
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Try going to File - Setup - Users & Security - Users. Open the user and check the "assign a default staff/group to this User ID. See what is set there and change it to JD.

 

Caren Schwartz (Moderator/CIC)

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& Time & Cents Consultants, LLC

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www.3545consulting.com / www.timeandcents.com

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Thank you for the suggestion.  I've already tried that -- to no effect.  Any other thoughts?

Damon Neagle Managing Attorney Design IP, P.C. Allentown, PA
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>> TM will not show the login screen and will idenify the user as "Jane,"

Damon, where are you seeing "Jane" identified as the logged in user?

 

If you look at the very bottom of the screen, reading right to left, there are five sections, 1) date, 2) time, 3) user  [staff]  ......

What does her display say in the third section for  the:      user  [staff]

 

Steve Stockstill
Data Equity LLC
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When it automatically logs her in under the non-existent user, it says "Jane [ ]."  When she is correctly logged in, it reads "JD [JD]." 

Damon Neagle Managing Attorney Design IP, P.C. Allentown, PA
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Is it possible there was a user named Jane who was made inactive?

 

Caren Schwartz (Moderator/CIC)

35-45 Consulting

& Time & Cents Consultants, LLC

Southport, CT

www.3545consulting.com / www.timeandcents.com

203-254-7736

Software for Managing Time, Money & Information

Time Matters, Billing Matters, Billing Matters Plus, PC Law CIC

 

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Before I answer.... I never recommed to allow uers to save their log on. I come across installation and instances where this can cuase issues or get in the way of fixing issues.

There are actually a few things that you have to check.

1. Do you have security enabled in Time Matters - File Set up - User and Security - Security Settings. Make sure the top box is checked
2. If 1 does not fix it.... you need to delete the saved user name and password. It is stored in the registry on that computer. 
On that computer Run - Regedit
HKEY_CURRENT_USER\Software\LexisNexis\TimeMatters10\Startup_E
In this fodler, you will see the entires for"

CurrenID
CurrentPW
USERID
PASSWORD

(or something very close) I would delete those entries. Exit Time Matters and Open Time Matters then save the log on. See if that works. If you have version 9, it should be almost the same except TimeMatters9 with a little variance. If you are on a previos version (Pre SR 1 for Version 9) the log on information is stored in the tmw.ini file in the windows directory. Just rename that file.

This is pretty straight forward troubleshooting for a workstation level issue.

Matt

Matt Stone, LLB
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