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2 Matter records are associated to every Contact record including new contacts

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Jennifer Ahrens Posted: Mon, Jan 9 2012 3:48 PM

Any one have any ideas as to how it would be possible that 2 matters show as "related" to every single contact record we have including whenever we open up a new contact ? These 2 matters show up on a blank contact form even before we have added any data. Any ideas on how that could be? We are not sure when this started happening but judging by when these 2 matters were created, figure within the last 6 months.

J Ahrens Collen IP Ossining, NY TimeMatters/BillingMatters 9.0 Enterprise SR3A Windows XP Professional Version 2002 Service Pack 2 MS Office 2003 SP3
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Jennifer,

The only time I have had that happen is when there was a corrupted record.  Try two things to resolve it, first try to update the matters in question making sure the Matter Ref, Matter Number and Client are all re-filled in.  Second, delete the matters in question and re-create them if needed.  Have you tried doing a full database maintenance on your database in case it is an index problem or database null value?

Craig A. Shortreed PREMIER CIC for Time Matters / LNTPA / Hotdocs / PCLaw Eagle ITG - Denver, Colorado www.eitg.net Creator of Integrated Deadlines 'Real-Time Deadlines for Time Matters' www.integrateddeadlines.com
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