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Cannot TM Save versions after Reinstalling Expired Time Matters Add-ins

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Ken Brown Posted: Thu, Jun 28 2012 5:28 PM

Hello,

Hello, We received notice on Thursday June 21, 2012 that the LN digital certificate was going to expire on Saturday June 23, 2012 and that thereafter we could experience problems with the Time Matters Microsoft Office Add-Ins Expiration.

 

After following the instructions applicable for us to follow as we have TM 10 SP3 Hotfix 1011 and Office Pro 2010 ( Reinstalling Expired Time Matters Add-ins) we can no longer TM Save versions using the TM Add-in for Word and Excel. (Although I can create versions from inside the document record).

Now, when TM Saving an existing document, the "normal"  prompt is skipped entirely and TM goes directly to creating a new document record as one sees when creating a new document.

Normally when TM Saving an existing document from Word or Excel a Save Document dialogue window pops up informing the user the document already exists and asks if the user wants to 1) create a new version, 2) create a new document record, or 3) edit the existing document record.

While we do plan to upgrade to TM 11 soon, for the moment we would like to still be able to TM Save versions in TM 10.

Any pointers to assist us would be most welcome.

 

Ken Brown Dunn and Dunn Peterborough, Ontario, Canada
Top 100 Contributor
Posts 40
Ken Brown replied on Tue, Jul 10 2012 4:40 PM

Normal 0 false false false EN-CA X-NONE X-NONE MicrosoftInternetExplorer4 I have been told that the resolution to this is to upgrade to version 11, that it was a known issue in version 10, and the only way to fix it is to upgrade.

Ken Brown Dunn and Dunn Peterborough, Ontario, Canada
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