Browser Version

Need Information on Browser Edition

Michael Rigg — Sun, 15 Mar 2009 21:19:29 GMT

I have an office with two satellite locations, one in the United States and one in Europe. We have faced some challenges in getting our remote sites integrated with the main office Time Matters database. I won't go into those issues here, but I am trying to determine whether the World Server/Browser Edition might be an option to explore. Unfortunately, I do not see much documentation on the Lexis-Nexis website and the latest post in the Browser Edition forum.

Can anyone give me some advice on the Browser Edition? Given the lack of coverage on the L-N website, is it still a viable option? Where might I go to get additional information?

I am posting this on both the Time Matters and Browser Edition message boards because I do not see too much readership in the Browser Edition forum.

Thanks,

Mike

Michael D. Rigg

Counsel, Navy Exchange Service Command

Virginia Beach, VA

757-631-3611

michael_rigg@nexweb.org

World Server as both a LAN and WAN solution?

gendyliv — Fri, 27 Apr 2007 04:21:19 GMT

Our firm is currently looking to upgrade our Time Matters setup. We're currently running TM 7 Pro with 30 users and, though we're not using the email feature and our database is small, it's starting to lag a little bit for everyone. A few months back, as I began to explore our upgrade options, I was able to try out World Server and was immediately impressed by its features and cost. Well, a few months have passed and our managing partner has expressed interest in making the upgrade to the SQL backend----a shame it came after LexisNexis significantly raised the prices on the World Server.

Anways, to cut to the chase, I'm wondering if anyone would recommend or advise against using World Server 8 as our primary outlet for case management. We currently don't use the email feature in TM 7, and have not really utilized its document management features---though this may change as I hope to push towards a paperless office. Moreover, our firm is also looking towards opening branch offices where the staff will undoubtedly need to access the firms' database.

Any input would be greatly appreciated.

UPDATING FOR DAYLIGHT SAVING TIME

Matt Stone — Tue, 06 Nov 2007 07:23:58 GMT

UPDATING FOR DAYLIGHT SAVING TIME

These instructions apply to ALL versions of Time Matters World Server and LexisNexis Total Practice Advantage - Browser Edition.

In regions that observe Daylight Saving Time, following a time change you must restart the World Server service. This synchronizes the application with the time on the server host.

To restart the service, do the following:

1. On the host system running the World Server service, log in as a user with administrative rights.
2. On the Windows Start menu, click Run. The Run dialog opens.
3. In the Open field, type services.msc and press ENTER. The Services window opens.
4. Locate WorldServerX in the list of services, where X is the version number of the software. Right-click WorldServerX and select Restart from the pop-up menu.

Users connected to World Server via the browser client must exit the application and log in again after the service is restarted.

Best Practice for Server Upgrade, Add World

Art Roehrenbeck — Fri, 08 Jun 2007 04:16:37 GMT

My firm is currently running TM8e, and we have purchase a new Server (hardware), as well as World Server 8. I am guessing it may be somewhat routine to migrate servers and add World at the same time, and would like input on a best practice on what order to accomplish this.

My instinct would be to use the following order:

Setup SQL on new Server.
Detach old SQL database.
Attach SQL database to new Server.
Install World Server, pointing to new SQL instance.

Is this the right order? Are there any other tools i would need besides the orphaned user script from TM Tech Support?

Any help or guidence in this process is greatly appreciated.

Art

Core Functionality v Functionality

cfhuntley — Tue, 10 Oct 2006 03:01:58 GMT

The timematters website lists the world server edition as having a "nearly identical interface" and the "core functionality" of TimeMatters.

Where can I find a list of the differences?

Chris Huntley
Huntley Park, LLP
TimeMatter 5.0E looking at upgrade to 8 and adding 8 worldserver.
Boise ID

General Information and Protocols (GIP)

Thomas L. Rowe, Esq. (Tom) — Fri, 01 Sep 2006 06:07:38 GMT

Overview

The purpose of the LexisNexis Practice Management forum is to establish and maintain an online community where LexisNexis Time Matters, PC Law & HotDocs users and consultants can come together to share knowledge about our Practice Management applications, tailor these applications to individual needs, and develop specialized solutions.

This forum is managed and moderated solely by LexisNexis Practice Management Certified Independent Consultants (CICs) and is for the benefit of licensed LexisNexis® Practice Management customers as well as other CICs. CICs are not employees, agents, representatives, resellers, or contractors for LexisNexis®. CICs are independent professionals whose primary focus is the training and support of customers. LexisNexis® provides the infrastructure to host the forum, but does not participate in the management or moderation of the forum.

There is no cost for using this forum and a support agreement is not required. However, you must be a licensed user of LexisNexis® Practice Management products and conform to the protocols of the forum to participate.

This forum is not intended to replace LexisNexis® Practice Management product specific customer service or technical support and users should generally call their software provider first for problem solving. This forum will focus on tailoring LexisNexis® Practice Management applications to individual needs and developing specialized solutions.

Guidelines

In order to establish a positive, constructive environment in which issues can be addressed, all posts are reviewed by the forum's volunteer CIC moderators before being distributed. Message content will not be edited, augmented, or changed. Messages not in compliance with the objectives of the forum will simply not be posted to the forum by the moderators and individuals who repeatedly attempt to post such messages may have their access to the forum restricted or terminated.

Generally, LexisNexis® will not be participating in the forum and participants should not rely on the forum to communicate with LexisNexis® directly. If you have ideas or feedback for LexisNexis® regarding any of the Practice Management products, please follow the procedures established for submitting ideas or comments to the appropriate business unit.

Messages should include your name, firm name, city and state, which version of the product you are running, basic operating and computer system information, plus your current status regarding working with LexisNexis® Practice Management technical support (remember, call technical support first). Anonymous or alias posts will NOT be accepted.

This forum is primarily for getting the most out of the current feature sets and methodologies under existing LexisNexis® Practice Management policies and market conditions.

This forum is not for discussion on matters not directly related to the use of LexisNexis® Practice Management products. Additionally, because CICs have no control over LexisNexis® product pricing, business practices, customer service, or technical support policies, these subjects are outside the scope of this forum.

This forum is not for editorializing, broad qualitative comments, customer complaints, lobbying for particular features or improvements, or otherwise trying to pressure LexisNexis® into a particular course of action.

Terms of Use - Caveat Lector - Reader Beware

This forum should be used at "your own risk." The forum and the messages it distributes consist largely of contributions written by consultants and everyday users of LexisNexis® Practice Management products, who are not under the control of LexisNexis® or the moderators. Contributions to the forum are not edited by LexisNexis®, CIC moderators, nor any member of the forum. Subsequently, posting a message, or approval of a message for posting, does not represent an endorsement of the contribution's value, accuracy or reliability. Posted contributions represent only the opinion of their respective authors, and should not be relied upon without verification. Before acting on any idea, suggestion, recommendation, advice, or other information obtained from this forum, you should make a backup of your data or in some other way ensure that your data is protected.

By participating in the forum, you specifically agree to hold harmless anyone who may post ideas, suggestions, recommendations, advice, or other information that may have adverse consequences, direct or consequential. The volunteer CICs moderating this forum and/or LexisNexis® reserve the right to change the requirements and protocols, or end the offering of this forum, at any time without prior notice.

All material in this forum not specifically copyrighted by the author is copyrighted by LexisNexis®. The transmission, transfer, publication, duplication, or reporting of any material obtained from this forum through any means without the express prior written permission of LexisNexis® is strictly prohibited.

Forum FAQ

Thomas L. Rowe, Esq. (Tom) — Fri, 01 Sep 2006 06:06:35 GMT

OVERVIEW

Welcome to the CIC Solutions Forums for LexisNexis Practice Management (LNPM) software applications.

The mission of the CIC Forums is to focus on "tailoring the LexisNexis Practice Management applications to individual needs and developing specialized solutions." You can find this in the General Information and Protocols (GIP), which has been reprinted below for your convenience.
The CIC Solutions Forums *ARE NOT* the official support forums for LNPM products. See the FAQ below for ways to officially contact LexisNexis for Practice Management application support.
These forums were created and are run by the LNPM Certified Independent Consultants (CICs).
LexisNexis provides the infrastructure to host the forums, but does not participate in the management or moderation of the forums.
The forums are fully run and maintained by VOLUNTEER CICs who freely give their time and effort to create a positive, constructive environment in which Time Matters, Billing Matters, World Server, PCLaw and HotDocs solutions can be discussed and made available as a searchable archive.
The most common reason for rejecting posts is the failure to include your full name, firm, city and/or state. By including name, firm name, city and state, we all know a little bit about each other that can be helpful in providing answers. You should edit your Bio, or include an automatic signature, with each of your posts. This can be done by pressing the Signed in as [your name] link in the upper right hand corner of the Forum. See the FAQ below for more about rejections.
If one of your posts is rejected, please do not take it personally. We are simply doing our best to carry out our mission. Simply make the suggested changes and re-post.

FREQUENTLY ASKED QUESTIONS

Q: If this isn't an official LexisNexis Support Forum, how do I communicate with the LexisNexis about their Practice Management applications?

A: Depending on your need:

Time Matters/Billing Matters/World Server:

To tell Time Matters about a good new idea for the program, send your request to ideas@timematters.com. All requests are given serious consideration on a regular basis by the Time Matters and Billing Matters development team and are critical to the products' development.

For Time Matters customer service or technical support, call 800-328-2898 or 919-467-1221.

To provide other feedback or to contact Time Matters in general, go here.

PCLaw:

For PCLaw customer service or technical support, call 1-800-387-9785 or 416-497-8400 option 1 (800 number does
not work in Toronto).

To provide other feedback or to contact PCLaw in general, go here.

Additional Contact options can be found here.

HotDocs:

For HotDocs installation and operation assistance 24 hours a day – 7 days a week
call (800) 223-5297.

Q: How do I first Search the Archives to see if my question has been previously asked and answered?

A: Use the Search feature found in the upper right hand corner of the Forum.

Q: Where are all the posts from the old forums for Time Matters, Billing Matters and World Server?

A: The archives of questions and answers from the old Solutions Forum are very valuable. We are working hard to make them available online and will post an announcement with how-to instructions just as soon as we can. You can save yourself a lot of time by checking these archives before posting a question here.

Q: I am confused. How do I use these new forums?

A: Click on the Help link in the upper right corner. It provides instructions for the rich new features of the CIC Solutions Forums.

Q: I understand that most people read the Forum posts on the Web, but I would like to receive answers to my questions via Email. How do I do that?

A: We recommend the use of the web interface and RSS News Readers. This type of forum software is not designed to let you fully interact using email, but does let you receive email notices of posts that might be of interest to you. You have three options for receiving email:

Subscribe to one or more Forums
Subscribe to any "thread" (a post and all its replies)
Receive notifications of replies to my posts

You can choose any or all of these options. To make them work, first be sure you are set to Receive Email:

Click on your name in the upper right corner of the Forum.
Click on your Email tab.
Select Yes for Receive Emails
Press Save Changes.

To receive all posts from a Forum:

Click on the Forum, e.g., Time Matters.
Click on the Forum Options buttons in the bottom left corner.
In Send Email, select: when new posts are added in this forum

To subscribe to a thread:

Open a thread by clicking on it in a Forum.
Click on Enable Email Subscription in the top left.

To receive notifications of replies to my posts:

Click on your name in the upper right corner of the Forum.
Click on your Email tab.
Select Yes for Enable Email Notifications...
Press Save Changes.

Q: Generally, what types of questions are appropriate for each of the three CIC Solution Forums?

A: In general, any request for advice on how to apply a feature of a LNPM product to effect a solution to a particular task, stated in a factual manner - *just* the facts.

Q: What will cause a post to be rejected?

A: The most common rejections are:

Any posts that are anonymous. You will be required to either enhance your Bio, or add a signature line, with your full name, firm name, city and state/province.
Questions relating to LNPM technical support, sales and pricing, business practices, customer service, or technical support policies.
Posts that lobby for non-existent features or program modifications, or contain editorializing, broad qualitative comments, customer complaints.

Q: Where can I read about the forum rules?

A: The forums' General Information and Protocols are posted in the Time Matters Service Center here (log in required).

TOP 10 LIST

As CICs who moderate this forum, our role is to help you excel in your use of the LNPM applications and thereby maximize the benefits for your practice. We VOLUNTEER to moderate this positive, problem solving forum because we recognize the value of the goodwill that we may create, as we apply our extensive Time Matters, Billing Matters, World Server, PCLaw and HotDocs experience, when we help solve a problem in your office. It is important that you understand where CICs on these forums (and the other forum members) can help and where to go for assistance when we can not properly assist you through this forum.

The following Top Ten List may be used as a guide as you post to the forum.

The CIC Solutions Forum CAN HELP you if your post:

asks how you can save time by applying LNPM application features
asks how to better manage your practice by applying LNPM application features
asks how to best configure your LNPM application features to your unique operating environment
asks how to customize fields, document templates, automatic records, reports, and othe features of the LNPM applications
asks for guidance on training and becoming proficient with LNPM applications

To avoid potential frustration, let us remind you of the most common REASONS FOR REJECTION:

The CIC Solutions Forums CANNOT HELP if your post doesn't adhere to the list protocol, and:

you neglected to identify your name, city and state
your request requires program technical support
your post includes broad editorial comments
the post is a request or lobby for new features
the post involves sales, pricing, customer or technical support policies of LNPM (over which CICs exercise zero control)

GENERAL INFORMATION AND PROTOCOLS

Will be posted at some point in the future.