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Re: Negative A/R Balance on Receivables by Client Report

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Cindy Emmerson Posted: Wed, Aug 26 2009 10:30 PM
Amy,

The mismatch of an A/R balance across reports does happen sometimes, particularly in older versions.  You can call tech support and they can run a utility to correct this mismatch.  If you are on the older version when you call, everyone must be logged out of the program so tech support can access the Data Maintenance Utility function.  You can review who is logged in by going to Tools > User Monitor.

In the meantime, you should print these two reports.  When you call tech support, tell them you have an A/R balance that differs between the reports.  They may ask you questions regarding those reports or will have you scan and email them.

1)  Client Ledger (Reports > Client > Ledger)
2)  Billing Fees Journal (Reports > Journal > Billing Fees)

Each report has totals for Total Billed Fees, Total Billed Disb. and Total Paid (Receipts on Client Ledger).  Typically the total receipts is different between the two reports.

Regards,

Cindy Emmerson, Premier CIC/Moderator Affinity Consulting Group

Ph: 727-544-5400

E-mail: cemmerson@affinityconsulting.com

Web: www.affinityconsulting.com

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