ODBC error closes Inbox

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Oluwaseyi Obabiyi Posted: Thu, Mar 4 2010 4:59 AM

rated by 0 users

Hi,

One of our users encounters this error whenever he opens his inbox regardless of the workstation he logs in with. The email list loads then TM pops the messge:

[Microsoft] [ODBC Driver Manager] Invalid argument value

If he clicks OK or cancel, TM complains that the email account could not be accessed and closes the application.

We run TM 9E sr3b

Thanks

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Matt Stone replied on Fri, Mar 5 2010 9:55 AM

rated by 0 users

I have not used or supported any clients on TM Inbox for several years. This sounds like the user has a corrupt message. I would imagine you have the auto-review pane on, when you open the Inbox it tries to preview the email and crashes.

The fix: turn off auto-preview. Send the user and internal email (so it is at the top of the inbox) find and delete the corrupt email.

Matt