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Save emails that are attached to an email in Outlook - using TM Connect Email?

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Jennifer Ahrens Posted: Wed, Jul 20 2011 1:53 PM

Greetings, We are using Outlook 2010 and we get some emails that have email messages as attachments. We open up these email attachments and try to use the TMConnect Email but get a prompt - This message must be saved before it can be connected to TimeMatters. We have tried saving the parent message to TimeMatters but still we cannot save the attached email messages to any matters in TimeMatters. Any help is appreciated. Right now, we just print the attachments to PDF and then save them as document records.

J Ahrens Collen IP Ossining, NY TimeMatters/BillingMatters 9.0 Enterprise SR3A Windows XP Professional Version 2002 Service Pack 2 MS Office 2003 SP3
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