Any one have any ideas as to how it would be possible that 2 matters show as "related" to every single contact record we have including whenever we open up a new contact ? These 2 matters show up on a blank contact form even before we have added any data. Any ideas on how that could be? We are not sure when this started happening but judging by when these 2 matters were created, figure within the last 6 months.
The only time I have had that happen is when there was a corrupted record. Try two things to resolve it, first try to update the matters in question making sure the Matter Ref, Matter Number and Client are all re-filled in. Second, delete the matters in question and re-create them if needed. Have you tried doing a full database maintenance on your database in case it is an index problem or database null value?