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Time Matters Outlook connection not working

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Posts 7
Daniel J. Siegel, Esquire Posted: Thu, May 17 2012 9:44 AM

We are suddenly having multiple clients on TM 11 who cannot sync with Outlook and receive an error message that Time Matters is unable to create a connection with Outlook. Any thoughts on why? One client is on local email, another on Exchange, but the problems appear regardless.

Daniel J. Siegel, Esquire, President
Integrated Technology Services, LLC
66 West Eagle Road, Suite 1
Havertown, PA 19083-1425
(610) 446-3467; Fax (610) 471-0570
email dan@techlawyergy.com
website http://www.techlawyergy.com

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Mark Deal replied on Thu, May 17 2012 9:51 AM

For your user on Exchange, why not utilize the free Exchange sync?  It works great, is automatic and there is no need for the end user to do anything at all.

Mark Deal (CIC/Moderator)
Document & Data Solutions, LLC
TMTools, LLC
Atlanta, Georgia
http://www.docsol.com
mdeal@docsol.com
(770) 888-1940
Time Matters | HotDocs | PCLaw | TMTools | DDSLink | Worldox

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Posts 7

The problem is that end users also contact get TM Save/Connect to work.

Daniel J. Siegel, Esquire, President
Integrated Technology Services, LLC
66 West Eagle Road, Suite 1
Havertown, PA 19083-1425
(610) 446-3467; Fax (610) 471-0570
email dan@techlawyergy.com
website http://www.techlawyergy.com

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Mark Deal replied on Thu, May 17 2012 4:05 PM

That isn't a problem because Outlook is just a conduit to Exchange in this scenario.  So if you TMSave a contact then it will flow to Time Matters through the Exchange sync.  Is this what you are asking?

Mark Deal (CIC/Moderator)
Document & Data Solutions, LLC
TMTools, LLC
Atlanta, Georgia
http://www.docsol.com
mdeal@docsol.com
(770) 888-1940
Time Matters | HotDocs | PCLaw | TMTools | DDSLink | Worldox

Top 150 Contributor
Posts 14

I am having this problem also. Outlook 2007 SP3, TM 11.0 SP1. So far this seems to be happening to one user out of 15. I'm not sure when it started.

Not using Exchange.

TM Connect was unable to create a connection between Time Matters and Outlook.

Linda C Jones Winter Hill Associates New York, NY
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Linda - We have found that when this occurs, the easiest way to resolve is to reinitialize the workstation settings. 

Close all programs on the computer except Time Matters.  Go to Setup/General/Workstation Settings.  Go to Additional Program Setup.  Uncheck the integration with Outlook  (we usually uncheck everything).  Then say okan and close out entirely. 

Then go back to Setup/General/Workstation Settings.  Go back to the Additional Program Setup.  You will see that things are checked again, and that is normal.  Make sure the last checkbox about TM Connect to Outlook is checked.  Say OK and close out again.  Then open Outlook and give it a try. 

We have seen this happen more frequently with Version 11 on certain machines, but this usuallyl resolves the issue -- until the next time. 

If that doesn't work, make sure that the add-in in Outlook has not been "disabled" which sometimes happens with certain conflicts. 

Pat Cunningham, PCLaw CIC, Time Matters CIC

C & S LegalTech Consulting Group, LLC

Birmingham, AL

(205) 647-1850

http://www.cslegaltech.com

Top 150 Contributor
Posts 14

Pat, thank you for your reply.

Did the workstation settings routine you prescribed. No change.

I know the add-in sometimes gets disabled, but that is definitely not the case here.

Could it be some sort of permissions thing?

Linda C Jones Winter Hill Associates New York, NY
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Try running Time Matters 'As Admin'. Do the workstation setup and uncheck Outlook.  Then go back and let it remain checked.  Do you get any messages? Also, if user is in Win7, disable the User Account Controls until the link is working.

Kathy Burger PREMIER LEVEL CIC - PCLaw, Time and Billing Matters Plus Certified Kathy Burger Consulting, LLC 200 Windward Ave. Beachwood, NJ 08722 732-279-6301 Kathy@KathyBurgerConsulting.com

Top 150 Contributor
Posts 14

Thanks, Kathy. I had done it that way. No good.

For the heck of it, I logged into the workstation as a different user. This problem does not occur. So I have to assume the problem is in the original user's profile. I'm not sure what that can be. The quick solution is a new profile, but then I won't know what the original problem was.

Linda

Linda C Jones Winter Hill Associates New York, NY
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