An article by Lydia Ramsey in the April/May issue of the ALA News caught my eye. She noted that some studies report that words account for only 7 percent of the message you convey. The remaining 93% is non-verbal. 55% percent is based on what people see and 38% percent is transmitted through tone of voice.
Her message was enough to send me off to check out the Web site of Lydia Ramsey’s company, www.mannersthatsell.com. What I found was a gold mine.
Lydia Ramsey is a business etiquette speaker and trainer. She is the founder of Manners That Sell, a firm offering keynotes, seminars and workshops to corporations, professional associations, government agencies and colleges and universities.
Go to the Web site and select articles by Lydia for some wonderful tips and insight that will improve relationship building and rainmaking skills for every member of the professional staff in your firm. You can, also, sign up for her free newsletter. After all of the free-bees, you may want to engage her for a firm meeting or retreat. Here are just some of the articles by Lydia Ramsey that are available at www.mannersthatsell.com:
Body Language Speaks Louder Than Words--Body language is a critical aspect of communication, especially in a business setting. You may not be aware of what you are saying with your body, but others will get the message. Make sure it's the one you want to send.
How To Seal The Deal In Seven Seconds--Ten savvy tips to help you close a sale in seven seconds. Whether you are face-to-face, over the phone or via the Internet, these tips will help you make a terrific first impression.
Office Party Tips--Office... party: two words that can send shivers up the spine this time of year. So make time for some tips on how to handle your office's annual bash.
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Tue, May 24 2005 1:45 PM
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