Redwood Analytics

Came in during panel discussion.  Sparsely attended (at least at this point).

Talked about selection, expectations, financial considerations, technology, enterprise content management and metrics.  

Regarding metrics, in-house corporate counsel are looking at many factors when choosing and retaining outside counsel.  Price is obviously a large concern, but it isn't primary.  Track record, efficiency and personality are other factors that are considered and, in the panel's opinion, should be tracked.

One interesting thing that was discussed by the panel - they like to find out the method by which a law firm compensates people internally.  How is your firm ensuring collaborative effort?  Do you get the same level of service with those who are delegated work as the ones who you were sold on to do the work?

Across the board, "you get what you pay for" - if you have to re-do things over and over because of bad service, it isn't worth it.  One of the panelists admitted that he would be willing to pay extra if he is confident that the work will be done right the first time.  Apparently bitten many times by poor work product.