Make More Rain : forecasting, technology

Large Law Firm Focuses Resources On Measuring Performance

Admin — Tue, 08 Apr 2008 07:00:57 GMT

In the February, 2008 Managing Partner Magazine, a case study was published regarding the international firm Herbert Smith, who recently implemented a financial management system that focused on measuring performance. The case study mimics everything we promote on More Partner Income and thus deserves highlight.

The study begins with a quote from William Thomson (Lord Kelvin), who said "if you cannot measure it, you cannot improve it". They may have done well to also quote "don't reinvent the wheel", since most of the sweat put forward in devising their system is already developed by software vendors such as LexisNexis. It is the process, though, that bears note.

The firm adopted a "phased approach" to implementation that focused on basic needs first, then expanded to add functionality as the basic needs were met and a comfort level established by the users. The firm initially only gave access to the system to the partners and used three phases:

Easy access to key financial reports
Financial planning and reporting
Time recording and "universe" design

The first phase entailed providing easy access to the important financial reports that had previously been distributed on paper. This not only provided the partners with the information they needed, it helped them become accustomed to viewing this information electronically.

Phase two was focused on budgeting and management accounts. They also placed some forward-looking indicators of performance and trend analysis. This helped the firm make future projections through modeling.

Phase three provided real-time information for fee earners, including alerts when time entries were late or incomplete.

In my opinion, phase three should have been phase 1, phase 1 should have been phase 2, and phase 2 should have been phase 3. However, whatever works is the right solution. The important thing is that the firm set up their implementation with the highest probability of success by not cramming an entire new method of consuming information to all fee earners at once. Instead, they focused on getting partners on board first, then eased them into the solution by first getting the most important information (read: what they had already been getting) to them first. Then incrementally adding new value to the system until it became an indispensable tool for managing the firm.

When your firm is looking to invest in a software solution:

If considering to develop it internally, which will require specialized staff to maintain, make sure you research to see if software vendors have already developed the solution you need;
When you implement the solution, make sure you do it in phases to ensure adoption by all those who will benefit from it.

We have begun taking submissions for the 2008 Law Firm Economic Survey. If your firm is interested in participating, please contact Brian by clicking here.

Business Development Opportunities For Law Firms In 2008

Admin — Mon, 07 Apr 2008 07:00:08 GMT

An article in the Tampa Tribune (hat tip: Estrin Report) reports that foreclosures are so high in some areas that firms are hiring as many as 200 additional staff to handle the workload. Foreclosures in Hillsborough County, Florida in February more than doubled the amount from February 2007 and is more than 5 times the foreclosures from February 2006. This reportedly is putting a strain on the "assembly line" approach firms here use to push these cases through the system.

This is an extremely worrying sign. Granted, the investment houses purchased in Florida may not be the primary residences of the owners. However, their investments were lost and many lost their savings in the process.

This is more evidence that the 2008 Client Advisory published by Hildebrandt and CitiBank is off the mark. There does appear to be offsetting legal work to be found. This is reassuring news to law firms, especially those who have expanded practice areas, that they may not suffer what the Client Advisory termed "the perfect storm" where all areas of practice trend downward with no offsetting surge of work.

However, it is likely that Congress will act to slow foreclosure activity on primary homes sometime this year. Though good news on the surface, Congress isn't very effective in softening the effect of a market correction.

Our economy is volatile. Opportunities for work will be everywhere but not necessarily in areas traditionally served by your firm. Firms need to prepare to be innovative in their business development approaches this year to take advantage of the continued fall out from the several market corrections that have happened and will happen in the coming months.

We have begun taking submissions for the 2008 Law Firm Economic Survey. If your firm is interested in participating, please contact Brian by clicking here.

Eight Legal Technology Trends For 2008

Admin — Thu, 06 Mar 2008 08:00:56 GMT

Dennis Kennedy, in an article published February 27, 2008 on llrx.com, writes of eight trends in technology that will impact the legal industry this year. Although he predicts a "sleepy year for legal technology", Kennedy believes "[f]irms that are good at technology will take advantage of opportunities to widen their technology advantage over their competitors and position themselves well for the time when economic recovery comes."

The trends for 2008:

Making Better Use of What You Already Own.
Expect budgets to tighten and firms to look at what is on the shelf and spend more effort in making what they already have work better for them.

Lawyers Win Round 1 in the E-discovery Battle . . . by a Wide Margin.
E-discovery isn’t going to be nearly as big a hit inside law firms as it is inside of tech shows in 2008. "Electronic discovery remains a trickle rather than a flood in today's litigation world."

Security Begins to Matter . . . Really.
Kennedy expects clients, particularly in healthcare and finance, to press firms on security. He notes the lax policies at law firms related to sensitive data (something I too have observed). Hot topics include drive and folder encryption, remote access, and more stringent password policies. Email encryption is notably absent from this list. Speaking of email . . .

The Death Throes for Email?
Email has proven an unreliable mechanism for communication, says Kennedy. Because of the problems inherent with email (spam for example), communication tools like instant messaging and file transfer protocols will increase and use of email for quick communication and file transfer will decrease. In my opinion, the same security concerns are present in other online communication protocols, not just email. I am not betting on widespread adoption of more secure standards in the legal community in 2008, however.

Going Mobile.
For those who haven’t already moved to blackberry devices and other mobile devices, Kennedy predicts the productivity gains by those who already use the technology will lead others to adopt them. He also notes the widespread use of tools such as remote access that many attorneys now take for granted. I will add that I believe more and more firms will demand web-based applications to expand their mobile workplace.

Opening Audio and Video Channels.
In addition to the increased use of blogs and RSS feeds, Kennedy predicts a higher use of podcasts and streaming video by law firms in 2008. Several companies that cater to the legal market, including Martindale Hubbell, are implementing use of social networking tools such as this into their offerings. I think it is still a few years away before more widespread adoption by law firms, but it will certainly be something to watch.

Dancing with a Recession.
Sometimes you can talk yourself into a recession. Enough has been said about it ~~(though the media has been curiously silent lately)~~ and the indicators are still pointing downward. Kennedy predicts that firms will want to delay large investments and will look into ways to meet their needs without costly hardware upgrades. Kennedy expects Software as a Service (SaaS) and Open Source software use to increase in 2008 as cost effective ways to upgrade their technology.

Smart Ways to Work Together – Collaboration Tools.
When it comes to productivity tools, Kennedy writes, “2008 will see the growth of ways for lawyers to use technology to work together with clients, colleagues, courts, opposing counsel and others.” Kennedy, along with Tom Mighell, co-authored a soon-to-be published book called The Lawyer's Guide to Collaboration Tools and Technologies: Smart Ways to Work Together. The book can be pre-ordered by clicking here.

Read the entire article by clicking here.

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