Customer Support

Our Customer Support department extends services beyond educational services, online help facilities and technical support to ongoing user (customers and law firms) application support. From troubleshooting to answering how-to questions, a Customer Support representative can help users resolve any difficulties they may encounter while using our solutions.

Our CounselLink Customer Support Team is available 24/7 for global support of customer and law firm user inquiries. Inquiries may be made toll-free at 800-600-2282 (916-679-3899 for outside of US) or submitted by e-mail at ask@lexisnexis.com. Inquiries submitted by email will generally be responded to within 24 hours.