Your legal invoices need to be processed, routed, reviewed, and approved. Doing so without the right tools squanders precious legal resources—and might be costing you more than you think.
Also, legal invoices are rich sources of information. If captured correctly, this information can be used to analyze your legal spend, compare against historical data, spot departmental spending trends and identify areas of overspending.
CounselLink® and LegalPrecision® support
Our solutions are backed by a gold-standard customer support team. As a CounselLink or LegalPrecision customer, you get unprecedented user support, extended live technical support hours, thought-leadership resources, community forums, and product enhancement input opportunities. Our support features include:
To contact LexisNexis® Customer Support team members with questions:
- Complimentary, on-demand product support and training—Get live technical support for on-demand product training, troubleshooting, and problem-solving analysis—during extended product-support hours.
- Thought-leadership community resources—Fully interactive user communities provide forums for up-to-the-minute information exchanges on the state of the legal industry and law department management.
- Product-enhancement opportunities—Work with your support team to customize CounselLink for your department's specific needs and take advantage of user-input options to influence future product enhancements.
- Paper processing support and analysis—When you leverage our SmartReview® technology, our 100% Data Capture service ensures the conversion of any invoice into a common electronic format so all data is captured and can be reviewed automatically.
By phone, U.S. customers may call 800.600.2282, option 2, and international customers may call 916.679.3899.
By email, send a note to email@example.com.
To access training courses for all new CounselLink releases, go to LexisNexis University.
To provide feedback on CounselLink or LegalPrecision, send a note to MyExperience@lexisnexis.com.