CounselLink® Matter Management
It’s virtually impossible to anticipate all legal and regulatory risks on your own. That’s why you rely on outside counsel for assistance. But this is ineffective if information isn’t shared in a timely way or if the relationship is isn’t working as well as it should.
CounselLink Matter Management for Outlook® puts you back in the driver’s seat. It is designed to ease the matter management process by removing the barriers to managing all your matter information, spend and documents. And you can stay on task without leaving Microsoft® Outlook®. This helps you and your legal team to:
- Stay informed and productive
- Collaborate effectively with outside counsel
- Remain focused on your legal work
CounselLink® and LegalPrecision® support
Our solutions are backed by a gold-standard customer support team. As a CounselLink or LegalPrecision customer, you get unprecedented user support, extended live technical support hours, thought-leadership resources, community forums, and product enhancement input opportunities. Our support features include:
- Complimentary, on-demand product support and training—Get live technical support for on-demand product training, troubleshooting, and problem-solving analysis—during extended product-support hours.
- Thought-leadership community resources—Fully interactive user communities provide forums for up-to-the-minute information exchanges on the state of the legal industry and law department management.
- Product-enhancement opportunities—Work with your support team to customize CounselLink for your department's specific needs and take advantage of user-input options to influence future product enhancements.
- Paper processing support and analysis—When you leverage our SmartReview® technology, our 100% Data Capture service ensures the conversion of any invoice into a common electronic format so all data is captured and can be reviewed automatically.
To contact LexisNexis® Customer Support team members with questions:
By phone, U.S. customers may call 800.600.2282, option 2, and international customers may call 916.679.3899.
By email, send a note to ask@lexisnexis.com.
To access training courses for all new CounselLink releases, go to LexisNexis University.
To provide feedback on CounselLink or LegalPrecision, send a note to MyExperience@lexisnexis.com.