Finding what you need in the LexisNexis® Bookstore is fast and easy. Products are organized by topics and practice areas, jurisdictions, and publishers, as well as by specific product types and special feature areas.
You can browse through these sections, or search by keyword or topic of law. And if you know the specific product you need, you can go directly to it by entering the title, author name, ISBN or product number. In addition to making your purchases easier and faster, we've built in features that will allow you to learn about special offers as well as Bestsellers and New Releases, and read sample chapters of selected titles in our Reading Room, get Updates on selected products, and even locate non-U.S. legal titles. All of this - and more - with the convenience of being located on lexisnexis.com!
Contacting
Customer Support
Comments or questions about the LexisNexis Bookstore and its products should be directed to the appropriate contact indicated below based on the nature of your query or comment.
How do I contact the LexisNexis Bookstore for general questions and
comments?
Phone: (800) 833-9844 (8:00 a.m. - 8:00 p.m. EST , Monday through Friday)
(International customers can call (518) 487-3000,
press 0 for the operator,
and request to speak with a Customer Service Representative.)
Fax : (518) 487-3584
Email: customer.support@lexisnexis.com
Who can I call for general product information or to place a Bookstore order by
telephone?
Phone: (800) 223-1940 (8:00 a.m. - 8:00 p.m. EST, Monday through Friday)
(International customers can call (518) 487-3028 or fax (518) 462-3788)
Who do I contact about specific products (e.g., Matthew Bender & Co., Inc., Lexis Publishing (Michie), Anderson
Publishing®, and Shepard's) sold in the
Bookstore?
Customer Service Phone: (800) 833-9844 (8:00 a.m. - 8:00 p.m. EST, Monday
through Friday) (International customers can call (518) 487-3385)
Fax: (518) 487-3584
Email: customer.support@lexisnexis.com
Technical Support or for help using the product Phone: (800) 223-5297 (24 x 7 support) (International customers can call (937) 859-5398, collect calls are accepted)
Fax: (937) 865-7894
Email: Technical Support email form
Product Return Address
LexisNexis
Matthew Bender
136 Carlin Road
Conklin, NY 13748-1354
Mailing Address to make payments
LexisNexis
Matthew Bender
PO Box 7247-0178
Philadelphia, PA 19170-0178
Please make checks payable to
LexisNexis Matthew Bender.
Mailing Address to place an
order
1275 Broadway
Albany, NY 12204
Phone: (800) 223-1940
Fax: (800) 544-6572
From Canada, phone: (800) 833-9844, ext. 3004
From the U.K., phone: (0-800) 963-153
From Ireland, phone: (800) 55-8830
From Australia, phone: (800) 1434-99
All other international customers, phone: (518) 487-3028 or fax: (518) 462-3788
Visit our Print & CD
Service Center
Missing an invoice? Want to view last
month's statement? Need to check current account activity? Do all this and more
from your computer, anytime, at your convenience. The Print
& CD Service Center provides print, CD and internet assistance for your
Matthew Bender, Michie and Shepard's titles.
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Self-help Options
Have more questions about the Bookstore?
See the "Help" section of the Bookstore
for complete information about:
- Using the Bookstore
- Ordering and Shipping
- Technical Support
- More Help
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Research
and user assistance
Where I can find out more about the editorial content of Bookstore
products?
Phone: (800) 2LAWBKS ((800) 252-9257)
Fax: (212) 532-5737
How do the Browse and Search functions work for accessing the Bookstore
catalog?
When exploring the Bookstore you have several Options.
Browse Options:
- Browse by Topic
- Browse by Jurisdiction
- Browse by Publisher
- Browse through our Law School catalog
- Browse through our catalog of
Shepard's Citators
- Browse through our catalog of forms products
- Browse through our catalog of Statutes and Codes
- Browse Bestsellers for attorneys or law students
- Browse free samples from popular titles in the Reading Room
- Browse a list of New
Releases
Search Options:
If you know exactly what product you are looking for, you may search for that product directly using either a simple keyword search, or a more comprehensive advanced search, which allows searching in several fields, such as:
- Title
- Author
- ISBN Number
- Keyword
For more information, see the
"Search
FAQS".
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Direction for technical support
Want more information on using specific products sold in the
Bookstore?
Additional information can be found in the "Technical Support" area of the
"Help" section.
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Log
in issues, including Password and ID questions
Who do I contact with questions or problems with Bookstore log-in and
registration?
Phone: (800) 833-9844 (8:00 a.m. - 8:00 p.m. EST , Monday through
Friday) (International customers can call (518)
487-3000: press 0
for the operator, and request to speak with a Customer Service Representative.)
Email: customer.support@lexisnexis.com
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Billing, Payment and Account Questions
What are the terms of payment in the
Bookstore?
We accept Visa, Master Card and American Express. All prices are subject to change without notice. Please call to verify prices. If you are a current customer, you also may use your account number to order. You will be invoiced later.
Where do I send payments on products I originally ordered through the
Bookstore?
Mailing Address to make payments:
LexisNexis Matthew
Bender
PO Box 7247-0178
Philadelphia, PA 19170-0178
Please make checks payable to Matthew Bender & Co., Inc.
Visit our Print &
CD Service Center
Missing an invoice? Want to view last
month's statement? Need to check current account activity? Do all this and more
from your computer, anytime, at your convenience. The Print
& CD Service Center provides print, CD and internet assistance for your
Matthew Bender, Michie and Shepard's titles.
Back
to Top >>
Orders, Shipping and
Returns
Is the Bookstore online ordering process
secure?
Yes. The LexisNexis Bookstore site uses state-of-the-art security provided by Netscape's secure socket layer, which ensures that sensitive information does not pass through unencrypted. The Bookstore does not maintain a database of your credit card numbers. In fact, if you need to discuss your Web site purchases or transactions with a Bookstore representative, be sure to write down your transaction number.
How do I check the status of my Bookstore
order?
To check the status of an order, please call Customer Service at
(800) 833-9844 (8:00 a.m. - 8:00 p.m. EST, Monday through Friday) or email us at
customer.support@lexisnexis.com. Please include your order number. In the future, we will be providing a Web-based order tracking system.
When can I expect my order to
arrive?
This will depend on the shipping option you selected at time of purchase, as well as on whether any of the items ordered are on
backorder.
Shipping Options
Rush Delivery: Your order will be processed on the next U.S. business day. Please allow 2 - 3 days for delivery subsequent to the processing of your
order; 4 - 6 days for orders outside of the US & Canada.
Standard Delivery: Your order will be processed on the next U.S. business day. Please allow 7 - 10 days for delivery subsequent to the processing of your
order; 2 - 3 weeks for orders outside of the US & Canada.
How do I cancel an
order?
If you
wish to cancel an order that you have submitted, please call us at (800)
833-9844 or (518) 487-3000: press 0 for the operator, and request to
speak with a Customer Service Representative. (8:00 a.m. to 8:00 p.m. EST, Monday through
Friday) Or, send an email as soon as possible. Please note that we cannot
cancel an order once it has entered the shipping process.
How do I return an
order?
Cancellation Policy--New and Reinstatement One-Year Service--You may cancel a new or reinstatement order for one-year service for full credit by returning all materials shipped to you under this Order to LEXIS within thirty (30) days of their receipt by you. If you cancel your order after thirty (30) days but within sixty (60) days of your receipt of the materials, you will receive a credit equal to 5/6 of the purchase price of the materials. No credit will be given for any attempted termination of service after sixty (60) days from your receipt of the materials. All other products--Other products may be returned for a full credit within thirty (30) days of your receipt of the item. Please indicate on your invoice/packing slip which product(s) you are
canceling. Return the invoice and product(s) to the appropriate publisher at the address listed below:
LexisNexis Matthew
Bender
136 Carlin Road
Conklin, NY 13748-1354
All returned materials must be received by Lexis in a salable condition. Failure to return material in a salable condition constitutes your irrevocable and unconditional final acceptance of the material and your express consent to, and agreement to be bound by, the terms and conditions of this order.
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