Contacting Customer Support
LexisNexis at lexis.com Connection software comes with a valuable extra: 24/7-customer support! Our team of professionals is standing by to help you log in, assist with technical troubleshooting, and more. 

Who should I contact if I have a question about using LexisNexis at lexis.com Connection software?
Call LexisNexis Customer Support at 1-800-543-6862. If you are located outside the United States, please refer to these LexisNexis Customer Support telephone numbers.

Can I receive help without calling LexisNexis Customer Support?
Yes. For self-help with the Internet Dialer, please connect to LexisNexis Knowledge Base.

Back to Top >>

Self-help Options
Self-help options are available to help you locate Internet Dialer troubleshooting information on your own.

Where Can I receive help without calling LexisNexis Customer Support?
For self-help with Internet Dialer, please visit the LexisNexis Knowledge Base. 

Back to Top >>

Direction for technical support
LexisNexis at lexis.com Connection software comes with a valuable extra: 24/7 customer support! Our team of professionals is standing by to help you log in, assist with technical troubleshooting, and more.

My Dialer Software is not communicating with the modem I have in my PC. What should I do?
Take the following steps to fix this problem:
1. Click Start, and select Settings. 
2. Click Control Panel. 
3. Double click the modem icon. 
4. Double click Add Modem. 
5. Select standard 28800 modem on the models screen to install the modem. 
6. Double click the Internet Dialer software Icon on your Desktop. 
7. Click Properties 
8. Select Standard 28800 modem under connect using. 
9. Click OK. 
10. Sign on to the Dialer. 

If these steps do not work, please call LexisNexis Customer Support at 1-800-543-6862. If you are located outside the United States, please refer to these LexisNexis Customer Support telephone numbers.

I receive the following error message when I attempt to use the dialer: Exception Error at 0002. What should I do?
This results from a compatibility problem with a program called FirstGear. Take the following steps to disable FirstGear:
1. Right-click the FirstGear icon on the bottom of your Windows desktop and select Exit. 
2. If these steps do not work, please call LexisNexis Customer Support at 1-800-543-6862

What should I do if I receive an Error 645 when I attempt to use the dialer?
Take the following steps to fix this problem:
1. Reboot your computer.
2. Wait 10 minutes and try again.
3. Uninstall and reinstall your Internet Dialer software.
NOTE: Installation procedures vary depending on which Internet Dialer you use. Refer to the LexisNexis Internet Dialer Knowledge Base for more information.
4. If these steps do not work, please call LexisNexis Customer Support at 1-800-543-6862

When I connect to the lexis.com Connection Software it connects and then tries to open AOL browser. How do I stop this from happening?
Take the following steps to block automatic launch of your AOL browser:
1. Click the Start button in the lower left-hand corner of your desktop.
2. Select Programs and click on Internet Explorer.
3. Click Tools and select Internet Options.
4. Click the Programs tab.
5. Click to check mark the box next to Internet Explorer should check to see whether it is the default browser and click OK.
6. Close and reopen your browser and select Internet Explorer as the default browser.

If these steps do not work, please call LexisNexis Customer Support at 1-800-543-6862

I search on nexis.com, but when I connect using the lexis.com Connection Software it takes me to the lexis.com web site. What should I do?
The lexis.com Connection software defaults to lexis.com by design, but you can add a bookmark or favorite in your browser for nexis.com. You can also make www.nexis.com the default home page for your browser. See you browser’s Help section for specific instructions on setting favorites and a selecting a default home page.

Who should I contact if I have a question about using lexis.com Connection software?
Call LexisNexis Customer Support at 1-800-543-6862. If you are located outside the United States, please refer to these LexisNexis Customer Support telephone numbers.

Back to Top >>

Software downloads and updates
Commercial and Law School users may download the LexisNexis at lexis.com Connection Software via the Internet.

How do I get Internet Dialer software on disk:
If you prefer to receive a copy of the software on CD-ROM, please call LexisNexis Customer Support at 1-800-543-6862. If you are located outside the United States, refer to Customer Support Telephone Numbers for a listing of telephone numbers.

Back to Top >>

Network Access Numbers
lexis.com Connection Software contains access numbers for locations across the globe. 

Where can I find a list of the LexisNexis at lexis.com Connection Software data numbers?
Please refer to these LexisNexis at lexis.com Connection Software data numbers.

How do I configure an access number for the LexisNexis at lexis.com Connection Software?
Take the following steps to configure an access number for the LexisNexis at lexis.com Connection Software.
1. Double click the LexisNexis at lexis.com Connection Software icon on your Windows desktop to display the Sign-In dialog box.
2. Click Properties to display the Connection Settings dialog box. 
3. Click the top Phone Book button. 
4. Click the State or Region field. 
5. Select a state from the drop-down list. 
6. Select the city or location closest to you from the list of phone numbers and click OK.

Back to Top >>

Log in issues, including Password and ID questions
You need to establish a LexisNexis ID and password to use the Internet Dialer. Contact our Customer Support Team for more information on how to get an ID and password.

What should I do if receive an error message when I enter my ID or password? 
Take the following steps to configure an access number for the lexis.com Connection Software.
1. Confirm that you entered your current LexisNexis ID and password in the correct fields. 
2. Confirm that your entries in the LexisNexis ID and Password fields use the proper case, combination of upper and lower case letters. Some systems require case-sensitive passwords and IDs.
3. Verify that the Caps Lock key on your keyboard is not in use. 
4. If these steps do not work, please call LexisNexis Customer Support at 1-800-543-6862

How can I save my ID and password in the Internet Dialer?
Take the following steps to save your ID and password in the Internet Dialer.
1. Double click on the Lexis.com Connection Software icon on the desktop.
2. Enter your ID and Password in the appropriate boxes.
3. Click to check mark the save password box in the lower left-hand corner of the screen.
4. Left click on the connect button to save the ID and Password.

Back to Top >>

Orders, Shipping and Returns
The Internet Dialer (Lexis.com Connection Software) is available free of charge on CD-ROM. LexisNexis Customer Support representatives can place an order for you.

How can I order the lexis.com Connection Software?
To receive the Lexis.com Connection Software on a CD ROM disk, please call LexisNexis Customer Support at 1-800-543-6862. If you are located outside the United States, please refer to these LexisNexis Customer Support telephone numbers.

Can I download the software from a website?
You can download the LexisNexis at lexis.com Connection software now.

Back to Top >>