PowerInvoice is a secured, browser-based service containing LexisNexis billing data and electronic LexisNexis invoices. Information covers activity that may be as recent as 24 to 48 hours. PowerInvoice maintains up to 24 months of invoice data and 6 months plus the current month of billing data. The PowerInvoice service provides a variety of search and delivery tools that let you find and manage the billing information you need. This information is only a "sign on" away, 24 hours a day. Best of all, PowerInvoice is a free service!
Contacting
Customer Support
PowerInvoice comes with a valuable extra: 24/7 customer support! Our team of professionals is standing by to help you log in, conduct searches and download information in a format you can readily use.
Who should I contact if I have a question about
PowerInvoice?
Call LexisNexis Customer Support at 1-800-543-6862. If you are located outside the United
States, please refer to these
LexisNexis Customer Support telephone
numbers.
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Self-help Options
There are many ways to find the PowerInvoice troubleshooting information on your own.
Where can I get an overview of
PowerInvoice?
Click on the PowerInvoice Help button to find an overview as well as information on working with invoices, billing reports, and changing settings and
options.
Where can I find definitions for some of the terms used on my
invoice?
Under Help there is a content section which includes a glossary of terms as well as a variety of information including frequently asked
questions.
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Research
and user assistance
As a PowerInvoice subscriber, you can contact our Customer Support staff 24/7 for answers to your usage questions.
How do I connect to
PowerInvoice?
PowerInvoice is located at www.lexisnexis.com/powerinvoice
I don't have access to the Internet; can I still use
PowerInvoice?
Yes. You can connect via a private node or through the LexisNexis network using a Dial-up PPP application. For additional information on this connection method, contact your Account Representative. If you do not know your Representative's name or phone number, call LexisNexis Customer Support at 1-800-543-6862. Our Customer Support Representatives can help you locate this contact information. If you are located outside the United
States, please refer to these
LexisNexis Customer Support telephone
numbers.
How can I get immediate help with
PowerInvoice?
Call LexisNexis Customer Support at 1-800-543-6862. If you are located outside the United
States, please refer to these
LexisNexis Customer Support telephone
numbers.
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Direction for technical support
LexisNexis offers 24/7 personal customer support for PowerInvoice. Our staff can
help with all of your technical and usage needs.
What should I do if I'm having trouble connecting to
PowerInvoice?
The following steps clear most connectivity problems:
1. Verify that you are entering the correct web address (www.lexisnexis.com/powerinvoice) for the
site.
2. Verify that you can connect to other Internet sites, such as www.microsoft.com.
3. Clear your Internet cache
memory
4. Close and relaunch your browser, reconnect to the Internet, and try connecting to
PowerInvoice directly at
www.lexisnexis.com/powerinvoice.
If these steps fail to resolve your problem, exit all programs, restart your computer, and try reconnecting to the site. For further troubleshooting assistance, please call LexisNexis Customer Support at 1-800-543-6862 for help.
If you are located outside the United
States, please
refer to these LexisNexis Customer Support telephone
numbers.
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Log
in issues, including Password and ID questions
When you first connect to the PowerInvoice service, you need to sign on using the user name and password you were given.
What if I don't know my
user name and password?
Call LexisNexis Customer Support at 1-800-543-6862. If you are located outside the United
States, please refer to these
LexisNexis Customer Support telephone
numbers.
I receive an error message when I enter my ID and password. What should I
do?
1. Confirm that you entered your current PowerInvoice ID and Password in the correct
fields.
2. Confirm that your entries in the Password fields use lower case; some systems may require
it.
3. Verify that the Caps Lock key on your keyboard is not enabled.
4. Close and relaunch your browser, reconnect to the Internet, and try connecting to the PowerInvoice site directly at
www.lexisnexis.com/powerinvoice.
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Billing, Payment and Account Questions
PowerInvoice is a free
service. To subscribe, contact your LexisNexis Account Representative.
If you do not know your Representative's name or phone number, call LexisNexis Customer Support at 1-800-543-6862. Our Customer Support Representatives can help you locate this contact information.
If you are located outside the United
States, please refer to
these LexisNexis Customer Support telephone
numbers.
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Product Literature and Manuals
LexisNexis offers a PowerInvoice Quick Reference Guide for your reference.
How do I order the Quick Reference
Guide?
Call LexisNexis Customer Support at 1-800-543-6862. If you are located outside the United
States, please
refer to these LexisNexis Customer Support telephone
numbers.
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Training
Need a professional advantage in today's competitive environment? Let our
Training & Research Consultants provide you with convenient, personalized,
customized training on your schedule from the comfort of your office, at work or
at home. We understand the information needs facing today's busy
professionals, and provide high-quality instruction in conducting targeted,
efficient and cost-effective research on the LexisNexis™ services—helping
you save both time and money! Best of all, this excellent support and the
additional benefits are free! Sign up today and let us help you achieve your
business and professional goals.
Law firm, law school, state and local
government, and state, local and federal courts customers:
Where can I learn about
my training options?
Please visit the LexisNexis
Customer Training site or call 1-800-227-9597, Ext. 52111 for information about
your training options.
Who can I contact for more
training alternatives?
You can call your LexisNexis™ Account Representative to find out more about
the training options and documentation available for LexisNexis
products. If you do not know your Representative's name or phone number, call
LexisNexis Customer Support at 1-800-543-6862. Our Customer Support
Representatives can help you locate this contact information. If you are located
outside the United States, please
refer to these LexisNexis Customer Support telephone
numbers.
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