LexisNexis Research Software comes with a valuable extra: 24/7 customer support! Our team of professionals is standing by to help you log in, conduct searches, download information in a format you can readily use, and more.
Contacting
Customer Support
The LexisNexis Customer Support team includes attorneys, computer engineers, information professionals, financial planners, and stockbrokers who are all available 24/7 to answer your questions and help you get the most out of LexisNexis Research Software.
Who can I call when I have a question about using the LexisNexis Research
Software?
Call LexisNexis Customer Support at 1-800-543-6862. If you are located outside the United States,
please refer to
these LexisNexis Customer Support telephone
numbers.
Back to Top >>
Self-help Options
There are many ways to find the LexisNexis Research Software troubleshooting information you need on your own.
Where can I find tips on using the LexisNexis Research
Software?
Refer to the LexisNexis
Knowledge Base for tips on using the LexisNexis Research software.
Back
to Top >>
Research
and user assistance
As a LexisNexis Research Software subscriber, you can contact our Customer Support staff 24/7 for answers to your research or usage questions.
How do I obtain immediate help with entering search
requests?
Call LexisNexis Customer Support at 1-800-543-6862 for help. If you are located outside the United States,
please refer to
these LexisNexis Customer Support telephone
numbers.
Back
to Top >>
Direction for technical support
LexisNexis Research Software offers you a wide variety of technical support options, from detailed self-help materials to 24/7 personal customer support.
What do I do If I receive Extended Error 5 when I try to sign on to LexisNexis Research
Software?
This error message occurs when you cannot connect to the LexisNexis services using the Modem Attached to PC method. The following steps clear most Extended Error 5
conditions:
1. Verify-through the Task Manager for Windows 95, 98, or NT-that no other communications program, such as WinFax, PC Anywhere, or America Online(AOL) is using the COM PORT.
2. Close all applications and relaunch the LexisNexis™ Research Software.
3. Ensure that you are using the correct COM PORT in the LexisNexis™ Research Software. See How do I configure my COM PORT when using Modem Attached to
PC?
4. Shut down and restart the computer, then relaunch your LexisNexis™ Research
Software.
If you require further assistance, please contact LexisNexis Customer Support at 1-800-543-6862. If you are located outside the United States, refer to
these LexisNexis
Customer Support telephone numbers.
Can I find answers to other technical questions on my
own?
Yes. Refer to the error
messages section or the configuration
section of the LexisNexis Knowledge Base for help with other technical
questions.
Where can I find research and technical help for older versions of the LexisNexis Research Software, and information about Research Software for
Macintosh?
Refer to the LexisNexis
Knowledge Base Topic List, for the specific software version you want information about.
Back
to Top >>
Software
downloads and updates
Current versions of software and updates to existing versions of software available for you to download from our website.
If you prefer to receive a copy of the software on disk, please call LexisNexis Customer Support at 1-800-543-6862. If you are located outside the United States, refer to Customer Support
Telephone
Numbers.
Back to Top >>
Network
Access Numbers
The LexisNexis Research software allows you to directly dial into the LexisNexis Service without having to connect to the internet.
Where can I get the correct Access Number to connect to the LexisNexis
Services?
There are two ways to locate your correct network access number:
1. You can use the LexisNexis
Network Access Numbers web page to look up the access number for your
location.
2. If you do not have Internet access, call the LexisNexis automated help line at 1-800-43-LEXIS to locate the correct access number for your area.
Back to Top >>
Log
in issues, including Password and ID questions
You need an ID in order to use the LexisNexis Research Software. Our Customer Support Team is standing by to help you with all of your ID and password issues.
How do I get a LexisNexis
ID?
Contact your Account Representative to obtain a LexisNexis ID. If you do not know your Representative’s name or phone number, call LexisNexis Customer Support at 1-800-543-6862. Our Customer Support Representatives can help you locate this contact information. If you are located outside the United States,
please refer to
these LexisNexis Customer Support telephone
numbers.
What do I do if I have additional questions or issues concerning my LexisNexis ID or password?
Call LexisNexis Customer Support at 1-800-543-6862 for help. If you are located outside the United States,
please refer to
these LexisNexis Customer Support telephone
numbers.
Back to Top >>
Billing, Payment and Account Questions
LexisNexis offers a wide variety of invoicing and payment options for your convenience.
Who do I contact if I have a question about an invoice, account balance, or status of my
account?
Your LexisNexis Account Representative can help you with these questions and more. If you do not know your Representative’s name or phone number, call LexisNexis Customer Support at 1-800-543-6862. Our Customer Support Representatives can help you locate this contact information. If you are located outside the United States,
please refer to
these LexisNexis Customer Support telephone
numbers.
I lost my invoice. How do I make payments to my LexisNexis
account?
If you do not have your invoice or you need information about reactivating your account, call LexisNexis Customer Support at 1-800-543-6862. If you are located outside the United States,
please refer to
these LexisNexis Customer Support telephone
numbers.
How do I change the contact name on my
invoice?
Call LexisNexis Customer Support at 1-800-543-6862. If you are located outside the United States,
please refer to
these LexisNexis Customer Support telephone
numbers.
What do I do if I have additional questions about my LexisNexis account?
Your LexisNexis Account Representative can answer all other questions, or direct your question to the proper party. If you do not know your Representative’s name or phone number, call LexisNexis Customer Support at 1-800-543-6862. Our Customer Support Representatives can help you locate this contact information. If you are located outside the United States,
please refer to
these LexisNexis Customer Support telephone
numbers.
Back
to Top >>
Product Literature and Manuals
LexisNexis Research Software literature and manuals are available online as downloadable and printable PDF files for your convenience.
Download and print the files you need - free!
1. Use our Customer
Support Product Literature page to view or print PDFs specific to the LexisNexis Research Software. Specific area of law search tips are also available.
How to order in Hard Copy
If you would like to order literature about the LexisNexis Research software, please contact Customer Support at 1-800-543-6862 for help. If you are located outside the United States,
please refer to
these LexisNexis Customer Support telephone
numbers.
Advanced Freestyle Searching
with LexisNexis
Use our advanced
freestyle searching guide to quickly and easily obtain relevant
search results without being trained in Boolean searching. This
document also details how to use freestyle searching as a powerful
tool for the advanced Boolean searcher.
Back
to Top >>
Training
and Tutorials
Need a professional advantage in today’s competitive environment? Let our Training & Research Consultants provide you with convenient, personalized, customized training on your schedule from the comfort of your office, at work or at home. We understand the information needs facing today’s busy professionals, and provide high-quality instruction in conducting targeted, efficient and cost-effective research on the LexisNexis® services—helping you SAVE BOTH TIME AND MONEY! Best of all, this excellent support and the additional benefits are FREE! Sign up today and let us help you achieve your business and professional goals.
Law firm, state and local government, state, local and federal courts, and law school customers
Where can I learn about my training options?
Please visit the LexisNexis Customer Training site
or call 1-800-227-9597, x2111 for information about your training options.
Accounting firm, corporation or business and federal government customers:
Where can I learn about my training options?
Please visit the LexisNexis Telephonic Consulting site or call 800-227-9597 Ext. 1667 for information about your training options.
Who can I contact for more training alternatives?
You can call your LexisNexis® Account Representative to find out more about the training options, tutorials, and documentation available for LexisNexis® products. If you do not know your Representative’s name or phone number, call LexisNexis Customer Support at 1-800-543-6862. Our Customer Support Representatives can help you locate this contact information. If you are located outside the United States,
please refer to
these LexisNexis Customer Support telephone
numbers.
Back
to Top >>
|
