LexisNexis Expands InterAction® into Software as a Service
InterAction onDemand offers mid-market law firms enterprise-strength CRM at 22 percent cost savings over three years
March 9, 2009 — New York, NY - To help law firms enhance their client develop capabilities in an increasingly difficult economy, LexisNexis (www.lexisnexis.com), a leading global provider of content-enabled workflow solutions, today announced the North American launch of InterAction® onDemand, the first web-accessible customer relationship management (CRM) solution for mid-market law firms. This new Software as a Service (SaaS) offering streamlines one of the leading global CRM solutions into a lower-cost, more-simplified application for firms with fewer than 250 attorneys.
InterAction onDemand offers mid-sized law firms an opportunity to access provider-hosted CRM services without the need for IT or human resources staffing; hardware purchase and maintenance; management of data centers; database and operating system software licenses; or software upgrades and training. Law firms previously unable to benefit from the enterprise application can now realize its full potential with InterAction onDemand.
"LexisNexis is meeting growing demand among mid-market firms by developing tailored solutions with high-level functionality that are quick, inexpensive and secure," said Bill Wilshire, vice president of CRM/Analytics at LexisNexis. "We estimate that the streamlined efficiencies of InterAction onDemand hosted software will enable a firm with 100 attorneys to realize average cost savings of about 22 percent over three years as a result of less hardware, staffing and licenses."
Firms that deploy InterAction onDemand can benefit from its seamless integration onto computers firm-wide. The outsourced CRM software offers the functionality of the enterprise application of InterAction software in a defined package. Some of the value-added features include:
- Reliable LexisNexis® infrastructure to ensure 24 x 365 access to the system for authorized users
- Less capital investment in IT services, software technology and additional hardware
- Reduced time spent among IT and marketing staff to implement software product features
- Rigorously tested high-security standards including four levels of virtual data protection and physical technology with back-up systems, firewalls and VPN tunnel access
- Availability of certified technical support software services via on-screen, e-mail and phone
LexisNexis InterAction is a flexible and uniquely designed CRM platform that delivers relationship intelligence throughout legal and professional services quickly, efficiently and cost-effectively. InterAction software builds features and functionality that support the need to track and map relationships — WHO-KNOWS-WHOM®, areas of expertise, up-to-date case work and litigation. InterAction software seamlessly integrates with mission-critical applications including word processing, personal contact managers, time and billing, e-mail, fax, human resources, document management systems and automated data quality tools.
LexisNexis® (www.lexisnexis.com) is a leading global provider of content-enabled workflow solutions designed specifically for professionals in the legal, risk management, corporate, government, law enforcement, accounting and academic markets. LexisNexis originally pioneered online information with its Lexis® and Nexis® services. A member of Reed Elsevier [NYSE: ENL; NYSE: RUK] (www.reedelsevier.com), LexisNexis serves customers in more than 100 countries with 18,000 employees worldwide.