LexisNexis® Awarded Support Center Certification by HDI for Commitment to Excellence, Efficiency and Service Quality
August 24, 2011 — Alpharetta, Ga.—LexisNexis® Risk Solutions, today announced that its Customer Operations group has achieved the HDI Support Center Certification for its market-leading customer support quality. HDI is the world's largest IT service and technical support membership association, and the industry's premier certification and training body. This certification recognizes LexisNexis commitment as a service industry leader and to delivering customer-focused solutions and service.
"Achieving HDI Support Center Certification is proof of LexisNexis Risk Solution's dedication to quality operations, continuous improvement, strategic vision, a positive work environment, and high levels of customer service. HDI is delighted to award this certification to the LexisNexis Risk Solutions Customer Operations Support Center," said Pat Albright, Manager of Support Center Certification, HDI. "It was a pleasure working with the Customer Operations Support Center's management team on this audit. The entire team is focused on strategic leadership and quality support for the organization's products and services, as well as providing a satisfying work environment for its people. The award of HDI Support Center Certification is well-deserved, and represents the end result of much hard work and preparation."
"Many of our support team members and leaders are individually certified with HDI, some are even director-certified, but earning this award as a group has been an incredible motivator and accomplishment for our entire operations team," said Matt Nichols, Vice President Customer Operations, LexisNexis Risk Solutions. "Our whole operations team played a role in earning this certification and the honor is an acknowledgement of our team's commitment to our client-focused service model."
The HDI Support Center Certification program provides the only certification created specifically for support centers. The program conforms to existing international quality models such as the European Foundation for Quality Management. The certification is an award that acknowledges a support center's commitment to excellence, efficiency and service quality based on an industry standard that is recognized worldwide.
The certification is based on the HDI Support Center Standard, developed by an international standards committee comprised of more than 25 practitioners and experts from around the world. The standard is organized into eight categories representing five enablers and three results, and each category contains activities that define a support center's maturity. It provides a framework for successful leadership, strategic planning, people management, resource and technology optimization, and service delivery that is designed to produce optimum performance and satisfaction results.
For more information about LexisNexis Risk Solutions call 800.869.0751in the U.S., or +1 561.999.8624 outside the U.S., or visit lexisnexis.com/risk.
About LexisNexis Risk Solutions
LexisNexis Risk Solutions (www.lexisnexis.com/risk) is a leader in providing essential information that helps customers across all industries and government predict, assess and manage risk. Combining cutting-edge technology, unique data and advanced scoring analytics, Risk Solutions provides products and services that address evolving client needs in the risk sector while upholding the highest standards of security and privacy. LexisNexis Risk Solutions is part of Reed Elsevier, a leading publisher and information provider that serves customers in more than 100 countries with more than 30,000 employees worldwide.
HDI is a global IT service and technical support membership association and the industry's premier certification and training body. Guided by an international panel of industry experts and practitioners, HDI is the leading resource for IT service and technical support emerging trends and best practices. HDI provides members with a vast repository of resources, networking opportunities, and the largest industry event, the HDI Annual Conference & Expo. Headquartered in Colorado Springs, CO, HDI offers training in multiple languages and countries. For more information, visit www.ThinkHDI.com or call +1 719.268.0174. HDI is part of UBM TechWeb, a division of United Business Media LLC.
About UBM TechWeb
UBM TechWeb, the global leader in technology media and professional information, enables people and organizations to harness the transformative power of technology. Through its core businesses—media solutions, marketing services, and professional information—UBM TechWeb produces the most respected and consumed brands, applications, and services in the technology market. More than 14.5 million business and technology professionals (CIOs, IT and IT Support managers, Web and digital professionals, software and game developers, government decision makers, telecom providers and business executives) actively participate in UBM TechWeb's communities. UBM TechWeb brands include: global face-to-face events such as Interop, Game Developers Conference (GDC), Web 2.0, Black Hat, and VoiceCon; large-scale online networks such as InformationWeek, Light Reading, and Gamasutra; research, training, and certification services, including HDI, Pyramid Research, and InformationWeek Analytics; and market-leading magazines such as InformationWeek and Wall Street & Technology. UBM TechWeb is part of UBM, a global provider of media and information services for professional B2B communities and markets. Visit www.techweb.com for more information.