You want the fastest performance possible when you're using this service. If you are a customer who is billed hourly (rather than per transaction) by LexisNexis, performance is even more important to you.
Several factors affect performance while using this service, including the speed of your Internet Service Provider (ISP), the speed of your PC, and your own internal network. If you are experiencing slow access times because of high traffic or other problems, please contact your ISP. LexisNexis cannot control the access times of your internet service provider and cannot issue credits for problems related to your ISP.
Following are some recommendations for performance:Hardware
Note: If you generally run multiple applications or browser windows simultaneously, this will affect memory and overall performance so higher RAM is recommended.
Note: LAN firewalls, proxy servers, and network administration software including virus scanners, other traffic on the network, etc., all may impact performance.
Computer Screen Resolution
For optimal viewing of our latest and most effective features, please set your computer screen resolution to a minimum of 1024 by 768 pixels. You can change these settings in your computer's display control panel.
The Microsoft Corporation recently issued a service pack release for Windows XP® users designed to address security concerns affecting users of Internet Explorer 6 and the XP operating system. Included in the service pack are a firewall and a pop-up blocker that are defaulted "on."
If this service pack has been installed, the Update Version on the fourth line will read "SP2".
For each, after you type the address, look at the status bar in the bottom right of the browser window. If the status bar has a green circle with a white check in it, the site is already a Trusted site.
If you have added the LexisNexis domains as trusted sites prior to the installation of this service pack, the service pack will not overwrite the settings and you should see no effect.
If you continue to experience problems or have questions, contact LexisNexis Customer Support for assistance.