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Get Online Assistance For Your Print, CD, and Internet Titles
(May 21, 2004)

The Print & CD Service Center provides print, CD and internet assistance for your Matthew Bender®, Michieâ"¢ and Shepard's® titles.  Here are some of the things you can take care of from the site:

• Print an invoice with a click
• Make a payment
• Allocate credit to open invoices
• Request a refund
• Change your address
• View statements
• Review unbilled activity
• Find a payment address
• Make a claim
• Request missing pages
• View current subscription information
• Renew service subscriptions
• Track your orders
• Review subscription notices
• Review order status
• Send us your feedback

A special FAQ page covers specific details on how to most effectively use the Print & CD Service Center.  It answers questions about:  

• Technical issues, such as security and browser requirements
• Technical Support phone number and email address
• Help using the web site

• Tips on printing statements and invoices

• Common billing inquiries

• Order status, tracking shipments, reviewing subscription notices and more
• Subscriptions and their associated details, renewal contracts and more

If you still have questions, a Customer Service representative would be glad to assist you. Please call 800-833-9844 between the hours of 8:00 a.m. and 8:00 p.m., Eastern Time, Monday - Friday.