LexisNexis® InterAction® – Services

Taking relationship intelligence to the next level

InterAction Services

Your relationship with the Services team begins before you even start using InterAction. You’ll be working with the group on all the implementation arrangements to get your new solution installed, integrated, tested and ready-to-go as part of a standard CRM deployment.

 That’s just a sample of what the Services team can contribute. The group also offers a value-added selection of Consulting Services that address different functional, technical, strategic and organizational aspects of adopting a CRM solution and strategy. To enhance your firm’s operations and improve your relationship returns, you may want to consider some of these service capabilities:

  • Quick Start Packages: Deploy basic CRM functionality – focused on Marketing and Mailing List Management capabilities – to prove-in performance and achieve ROI quickly.
  • Planning Services: Add important details and human factor elements to Project, Implementation and Upgrade Plans that address goal setting, cultural concerns, broad-based requirements gathering, and post-deployment feedback and recommendations that guide future initiatives.
  • KSI (Key Success Indicator) Audits: Apply a best-practices framework to assess different factors at your firm that affect satisfaction and success rates for CRM deployments and strategies.
  • Data Quality & Prioritized Clean-up Services:  Address the crucial challenges of managing and maintaining data quality for initial installations and as an on-going daily routine.
  • Reporting Database Service: Gain enhanced abilities to extract and report on your “Opportunity” details as a guiding indicator of business potential.
  • Organizational Change Management: Support successful InterAction deployments with an extra measure of hands-on guidance and practical suggestions based on real-world experience.
  • High-Value Relationship Analysis: Identify the relationships that hold the highest potential for high returns, and target those you should develop.
  • InterAction Insights Dashboard: Gain access and analyze InterAction data in a visual dashboard. User configured dashboard that match your business focus and goals. Quick and easy snapshot on the areas that matter most to your organization.
  • Prioritized Data Management Queries: Identify potential duplicates of your high-priority contacts by name, company, and electronic address,and ensure that your data quality resources are spending their time on the most important contacts in your firm's system.

Successful firms understand the importance of relationships and the contribution an InterAction solution can deliver. Discover how to take that capability to a higher level of performance by contacting the InterAction Services team.


Contact us

For more information call: 800.419.5590

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What Customers Are Saying

“InterAction is the de-facto Enterprise CRM solution for professional services. The internal project team had experience working with the product in previous roles, and as such was well versed in the power of the solution. InterAction also proved to be the best fit for the unique challenges of our thriving organisation, especially as we hone our business to meet the needs of our clients."

Andrew Dunn – Business Dev. Partner
Begbies Traynor Group

Upcoming Webinar:

Learn how to leverage InterAction® for Microsoft Outlook® (IMO) to maximize BD success
February 10
11:30am-12:10pm ET
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Law Firms in Transition: BD Survey Results Webinar

Presented by Matt Thompson, Director, Client Success Team, LexisNexis
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