LexisNexis® InterAction® — Support & Training

We've got you covered

InterAction Support

You are not alone. The relationship LexisNexis® establishes with its clients continues long after systems are installed and people begin to use the software. Count on us to be there … providing support, guiding you through issues, answering questions and instructing the right people at your firm in how to get the full advantage from your InterAction solution.

World-Class InterAction Support

Sometimes the simplest approach works best and you just do it yourself. Many clients value the extensive online information found at support2.lexisnexis.com/interaction. Available every hour and every day, this Support portal offers: Product Documentation, Knowledge Base content (including FAQs), Software Updates and Downloads, and resources for Implementation, Development and Education.

You can also contact our Technical Support experts in real-time during standard business hours, or after hours for critical issues. And, if your situation requires on-site assistance, our consulting services group can provide the help you need.

InterAction Support:
Website: support2.lexisnexis.com/interaction

US
7:00am–7:00pm EST Monday–Friday (exclusive of holidays observed by LexisNexis)
Note - After hours and weekend support via pager is available for critical production issues.
E-mail: support@interaction.com
Phone: +1.888.575.9830 - US Support Only
+1.919.378.2750 - International Support
+1.888.456.5391 - InterAction onDemand

UK
9:00 – 18:00 GMT, Monday – Friday (exclusive of holidays observed by LexisNexis)
Email: support@lexisnexis.co.uk (EMEA)
Email: iasupport@lexisnexis.co.uk (APAC)
Phone: +44(0)113 226 2020

Flexible Training Options

Learn everything you need to know about your InterAction solution whether you’re an Administrator, Data Steward, Trainer or a Marketing representative interested in leveraging relationship intelligence to benefit the firm. The training programs available through LexisNexis University are designed to fit various budgets, travel requirements, staff needs and learning styles.

Explore all the public OnDemand, Virtual and Classroom sessions available:

InterAction Courses available through LexisNexis University

In addition to public class options, we offer custom training programs tailored to deliver the right education at the right time. By combining your staff with our expert instructional designers and trainers, we can collaborate to offer high quality curriculum development services and training that fits your schedule and budget. 

 Contact lntraining@lexisnexis.com to find out more about custom Train the Trainer, Attorney Fast Track and other offerings.

 

Contact Support

For more information call 888.575.9830

Online Form

What Customers Are Saying

“InterAction is the de-facto Enterprise CRM solution for professional services. The internal project team had experience working with the product in previous roles, and as such was well versed in the power of the solution. InterAction also proved to be the best fit for the unique challenges of our thriving organisation, especially as we hone our business to meet the needs of our clients."

Andrew Dunn – Business Dev. Partner
Begbies Traynor Group

ALM Survey Report

Learn how law firms today are using strategic planning to think more like businesses since the Great Recession.
DOWNLOAD NOWALM Survey Report

Upcoming Events