You are not alone. The relationship LexisNexis® establishes with its clients continues long after systems are installed and people begin to use the software. Count on us to be there … providing support, guiding you through issues, answering questions and instructing the right people at your firm in how to get the full advantage from your InterAction solution.
World-Class InterAction Support
Sometimes the simplest approach works best and you just do it yourself. Many clients value the extensive online information found at support2.lexisnexis.com/interaction. Available every hour and every day, this Support portal offers: Product Documentation, Knowledge Base content (including FAQs), Software Updates and Downloads, and resources for Implementation, Development and Education.
You can also contact our Technical Support experts in real-time during standard business hours, or after hours for critical issues. And, if your situation requires on-site assistance, our consulting services group can provide the help you need.
7:00am–7:00pm EST Monday–Friday (exclusive of holidays observed by LexisNexis)
Note - After hours and weekend support via pager is available for critical production issues.
Phone: +1.888.575.9830 - US Support Only
+1.919.378.2750 - International Support
+1.888.456.5391 - InterAction onDemand
9:00 – 18:00 GMT, Monday – Friday (exclusive of holidays observed by LexisNexis)
Email: firstname.lastname@example.org (EMEA)
Email: email@example.com (APAC)
Phone: +44(0)113 226 2020
Flexible Training Options
Learn everything you need to know about your InterAction solution whether you’re an Administrator, Data Steward, Trainer or a Marketing representative interested in leveraging relationship intelligence to benefit the firm. The training programs available through LexisNexis University are designed to fit various budgets, travel requirements, staff needs and learning styles.
Explore all the public OnDemand, Virtual and Classroom sessions available:
InterAction Courses available through LexisNexis University
In addition to public class options, we offer custom training programs tailored to deliver the right education at the right time. By combining your staff with our expert instructional designers and trainers, we can collaborate to offer high quality curriculum development services and training that fits your schedule and budget.
Contact firstname.lastname@example.org to find out more about custom Train the Trainer, Attorney Fast Track and other offerings.