Support and Training

Support and Training

You are not alone. The relationship LexisNexis® establishes with its clients extends long after systems are installed and people begin to use the software. You can count on us to answer questions and guide you through whatever issues may arise.

Redwood Analytics Training Options
The Redwood Fundamentals training program for new customers is delivered to each new client through a combination of in person, on-site training and hands on remote training. Additional education for established clients, as well as ad hoc analytic support, is available through the Continued Analytics program. Customers outside of Continued Analytics can request and schedule additional in-person training through the Professional Services team.

World-Class Redwood Analytics Support
If you need to talk with a subject matter expert, our Technical Support Hotlines are staffed during standard business hours. Via the Hotline, you’ll have direct and indirect access to our industry experts, engineers, and information professionals knowledgeable about analytics, database operations, and LexisNexis solutions.

Redwood Analytics Support:
8:30am-8:00pm ET
856-231-8989 x1
E-mail: redwood.helpdesk@lexisnexis.com

InterAction and atVantage Training Options
The LexisNexis University training programs are designed to fit various budgets, travel requirements, staff needs and learning styles. We combine our product knowledge with the experience of training thousands of users to provide an education that exceeds your expectations.

You can select classes that fit your role, such as Administrators, Data Stewards, Trainers and Marketing. Or, you can select a class that fits your preferred learning style, whether it is in a classroom or in our virtual environment. You will work with a live, certified instructor in all of our classes and gains hands-on practice. We encourage you to visit our newly opened Training Facility located in Cary, NC!

Visit LexisNexis University to learn more about these offerings.

World-Class InterAction Support

You have convenient access to online resources at http://support.interaction.com/ which is available 24/7 365 days a year. Some of the information and resources available on this site include Knowledge Base (including FAQs), Product Documentation, Software Updates and Downloads, and Implementation, Development and Educational Resources. Our technical support group is available to talk with during standard business hours and after hours for critical issues. You will have direct access for assistance with product issues, upgrades and questions. If your firm needs additional assistance with onsite work, we have a consulting services group that you can work with.

InterAction Support:
4:00am – 7:00pm EST - After hours and weekend support via pager for critical production issues
US: 888-575-9830
International: 1-919-378-2750
InterAction onDemand: 888-456-5391
E-mail: support@interaction.com
Web: support.interaction.com

Count on LexisNexis to be with you every step of the way, providing the support and training necessary to make new software solutions successful for you.

 

Contact us

For more information call: 800.419.5590

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What Customers Are Saying

“When LexisNexis Client Analysis is fully deployed, the improved user experience will help us realize more efficient and streamlined business development efforts. One major benefit will be how easily we can create a snapshot of our clients including a wider array of metrics. We’re eager to get our people trained so we can turn the firm’s historical data into easily accessible analytic reports.”

Teresa Walker Executive Director
Waller Lansden Dortch & Davis

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