Engage prospects with a professional, live online greeting 24 hours a day, seven days a week—even when you or your staff are unavailable.
Martindale-Hubbell® Live Chat improves the online experience potential clients have with your firm by providing an immediate personal interaction, anytime, from any device.
Martindale-Hubbell Live Chat helps you:
- Convert more visitors into quality leads
- Follow up on opportunities more effectively
- Inspire confidence and comfort with better customer service
- Leverage dedicated support specialists
Live Chat Pop-Up Window
Rapidly engage all website visitors when a Live Chat pop-up window appears after a brief, customizable time delay.
Live Operators Experienced in Law Firm Chat
Ensure site visitors receive a professional live greeting as specially trained chat representatives, experienced at gathering lead information for law firms, respond to general inquiries but never impart legal advice.
Real-time Lead Capture Available 24/7/365
Gather pertinent details from prospective clients even when firm members or administrators are not available.
Viable Leads
Receive only those leads that have a prospective client’s email and/or phone number, vetted by a Live Chat operator.
Chat Transcripts
Get fast access to leads and chat transcripts of conversations with potential clients automatically sent to your email and/or cell phone.
Prominent, Customized Live Chat Icons
Demonstrate superior client service and a professional image with prominently placed chat icons and windows on all website pages. Icons and chat windows are customized to match your firm website using your logo, photos and contact information.
Chat Scripting
Get fully customizable chat scripting that reflects the unique reputation and personality of your firm and promotes your key distinctions. Script-writing assistance is available at no additional cost.
Mobile Optimization
Integrate chat seamlessly into your website ensuring visitors from mobile devices can also interact with the operators.
Convert more visitors into quality leads
Engage visitors who otherwise may have left your site and capture them as leads.
Follow up on opportunities more effectively
Be well positioned to respond to the best opportunities for new potential clients when you receive chat transcripts with pertinent details and contact information immediately following a session.
Inspire confidence and comfort with better customer service
Impress visitors with the latest interactive website technology, delivering an immediate engagement with your firm. Give prospective clients the confidence and comfort of knowing their information and questions are going to the right place.
Leverage dedicated support specialists
Deliver after-hours care to prospective clients by utilizing the expertise of highly trained operators specialized in chat for the legal profession. Live Chat installs easily and does not require active administration.