Client Review – How It Works
- Complete a Martindale-Hubbell® Client Review Survey
Clients of law firms can complete a brief, online survey to provide insight into a lawyer's or firm's communication ability, responsiveness, quality of service, value for money and their overall recommendation. The survey takes only a few minutes to complete. Clients can review firms using the “Review as a Client” buttons on Lawyers.comSM and martindale.com®, or you can nominate past clients and a survey will be sent to them.
- Provide Anonymous Feedback
Client Reviews are anonymous and individual identities are not shared with the lawyer or law firm. However, a demographic summary of all Reviewers will be displayed.
- Share Results
When Martindale-Hubbell receives a minimum of three completed Client Reviews, the data is aggregated and shared with the firm. If a firm chooses to publish their Client Review rating, it will be displayed on martindale.com ® and Lawyers.comSM. Firms may select which narrative feedback they would like to publish besides their Client Review rating.
Nominate Clients
Law Firms can easily submit client nominations. Log into the Client Service Center and click on 'Nominate Client References'. Note: If you are unable to locate your Client Service Center username and password, please use your email address as your username to reset your password. For more information, e-mail cscinfo@martindale.com or call 1-800-945-4958.
Call 1-888-312-3816 or e-mail clientreview@martindale.com for additional information on Client Review.
