LexisNexis announced InterAction 6.0 for Microsoft Outlook at the 2010 International Legal Technology Association's annual meeting in Las Vegas. InterAction 6.0 software embeds features and functions of InterAction, a leading Customer Relationship Management (CRM) application for professional services, directly within Microsoft Outlook. The announcement marks the company's second major collaboration with Microsoft this year and is part of a broader effort to deliver valuable LexisNexis tools and resources via popular Microsoft Office desktop applications.
InterAction 6.0 users will be able to view and access firm-wide InterAction content including contact details, mutual connections, upcoming meetings, information updates and personal notes using only Microsoft Outlook - making it easier for lawyers and other professional services firms to build stronger client relationships and drive business development efforts as part of their natural workflow.
"By providing access to InterAction resources directly within Outlook, InterAction 6.0 will proactively equip users with information to strengthen their relationships and drive greater participation in CRM efforts across the law firm without requiring users to launch and learn a new application," said Brad Sidwell, vice president and general manager, LexisNexis.
InterAction is the award winning CRM solution preferred by 80 percent of the AmLaw 100 firms in the U.S. To develop InterAction 6.0, LexisNexis involved more than one hundred law firm partners and associates to understand how they use Outlook and to address their need for more efficient, timely and effective client interaction.
"InterAction 6.0 for Microsoft Outlook represents the most recent achievement in our efforts to collaborate more closely with our customers to create innovative tools that match the way they work," said Mike Walsh, CEO for LexisNexis U.S. Legal Markets. "Both InterAction 6.0 and Lexis for Microsoft Office, which we launched earlier this year, integrate valuable legal content and services from LexisNexis and other resources into the Microsoft Office desktop applications legal professionals use every day."
How InterAction 6.0 Works
Users will have access to their firm's InterAction CRM data directly within the e-mail, calendar and contact functions inside Outlook. Key benefits include:
InterAction 6.0 for Microsoft Outlook will launch in December 2010.