CRM Solution Creates Business Development Opportunity

Porter & Hedges is one of the last re­maining mid-sized firms in Houston with 100 attorneys that regularly vies for busi­ness with much larger multi-office firms. To level the playing field as smoothly as possible, the firm embarked on a plan to improve its business development in­frastructure...

LexisNexis Launches InterAction® Strategic Account Management Application

LexisNexis announced the global launch of InterAction ® Strategic Account Management, a new customer relationship management (CRM) application for professional services firms. Strategic Account Management equips multi-disciplinary client teams with tools to improve their performance across multiple...

How Should Law Firms “Gear Up” to Manage Projects Better? – A 50,000-foot View (Part 1 of 2)

This two-part series was written by LegalBizDev Principal Steve Barrett , former CMO at Drinker Biddle. It is based on an article that will appear in Of Counsel: The Legal Practice and Management Report. Approaching the second anniversary of the September financial markets collapse, let's look...

How To Improve Your Client Service

Most law firms would say, if asked, that they provide excellent client service, or at least very good service. Unfortunately, this self-assessment is not based on fact in most cases. As my friend Stacy West Clark reports, when clients were asked how their law firms were doing "most gave their firms...