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The current state of quality assurance in law firms

Quality assurance will be one of the most important factors in law firm business strategy in the decade of the 2010s. It will have profound effects on law firm profitability by reducing the causes of poor productivity. Law firms that do quality assurance well will also have a powerful competitive advantage...

A five-way struggle to entice the general counsel and senior lawyers of major US companies

Five organizations will vie in 2010 to win the favors of general counsel who lead legal teams at large US companies. The competition will be fascinating to watch and whatever the outcome will likely benefit all managers of legal departments. To find out about these five organizations, read the Law...

The Revenue Impact of Alternative Fees (Part 1 of 2)

Last month, Of Counsel, the Legal Practice and Management Report, published an article based on The LegalBizDev Survey of Alternative Fees , which they described as "the most lucid and comprehensive study that we have seen on this topic." This post reproduces the first part of the article....

Law departments can turn to a full-fledged graphics department at a law firm

Weil, Gotshal & Manges has set up an ancillary function that is unusual. "One of the things that we have done is to create an in-house graphics group for trials and hearings. They do all the in-court graphics rather than our going outside and paying extraordinary fees." The quote comes...

GCs who report to the CEO are paid more, and a few thoughts on reasons why

Recent data has appeared on general counsel among the Fortune 250 who do or don't report to the CEO as well as the compensation differences between the two groups. The analysis comes from Equilar by way of a summary in Inside Counsel, Jan. 2010 at 42. A graphic shows that 204 general counsel of...

An Interesting Point in Support of AFAs

Anthony Tijan's article in the Harvard Business Review about bundling services and goods goes on to make an intriguing point about Alternative Fee Arrangements (AFAs): "I remember receiving a legal bill that carefully showed the breakdown of all the expenses. As the buyer of these services...

Legal Marketers Can Step Out of the Box With Video

My assistant, Lori, sent me a very funny link to a law firm's commercial on YouTube. (You've got to love when you find people to work with whose personalities and quirky sense of humor is in-synch with your own!) One aspect of marketing I work with my lawyers on when developing their brands...

Project Management, People Management

What's the relationship of project management and people management? The worst professional project managers I've worked with over the years were universally terrible people managers. Conversely, the best project managers were outstanding people managers. (Two clarifications: First, I'm...

Found by firm: an “overwhelming desire by clients to get to know the associates who work on matters”

In Met. Corp. Counsel , Vol. 18, Feb. 2010 at 11, a partner at Weil, Gotshal & Manges ( James Quinn ) summarized one of the insights the firm derived from a client satisfaction survey. The firm identified "an overwhelming desire on the part of clients to get to know and work directly with our...

The missing link in global business intelligence

My Walker Clark, LLC, colleague, Bill Henderson has shared with me his notes for his address on 14 April 2010 to a business leaders conference in Zagreb, Croatia, sponsored by LIDER , a major business publication in Croatia. As our firm's clients already know, Bill is an outstanding thought leader...

Yes, Successful Rainmakers Can Be Made

Some would argue that Rainmakers are born that way, and those that aren't can't. It is conceded that developing business does not come easily for a lot of folks, but the skills can be taught, at least to most lawyers. Ed Poll's article that appeared in LawyersUSA this week, advises small...

Measuring Success in the Corporate and Legal Worlds

Bruce MacEwan (Adam Smith, Esq.) asked a good question the other day : What is the one line item that appears on virtually every corporation's balance sheet but not a single law firm's? The answer: retained earnings. An upset - and I think inaccurate - post in Above the Law this morning...

Legal Project Management (Part 5): Six Sigma and Lean

When I started this series of posts, I thought it would have only five parts. However, a significant amount of new information has been published on this topic since I started the series a few weeks ago, so I will continue with several additional posts. When experts talk about increasing legal efficiency...

Legal Project Management (Part 8): McDermott’s Deal Dashboard

If you believe what's been written on the web lately, you'd think that the idea of applying project management principles to legal matters was brand new. In fact, however, some lawyers have been focused on these ideas for years, developing new tactics and tools, often under the radar. For...

A Radical Future For The Legal Industry?

Rory Webber, Martindale-Hubbell Connected's Marketing & Community Development Manager interviews legal journalist and MH Connected member, Richard Parnham. In today's difficult economy, many law firms are focusing on how to survive over the next few months. But good times will - hopefully...

How to Write a Blog Post: content ideas for lawyers who blog.

Setting up a blog is easy. Whether you do it yourself or hire someone to do it for you, it will probably be the last easy thing you do in your life as a lawyer who blogs. The rest of your life as a lawyer who blogs will revolve around an empty white box-a box longing to be filled with your nifty ideas...

Are Your Web Site Images Effective?

Marketing professionals have for years gotten a pretty good laugh over the too often used pictures lawyers have on their web sites (and brochures). That is, courthouses, gavels, scales of justice, law books, etc . Can't remember if I've mentioned before how boring and predictable these images...