Quality is a firm-wide issue

This is the second in a series of seven posts about the elements of successful quality assurance programs in law firms. It only takes one hole to sink a ship, not a hole in every compartment. If one practice group - or even one lawyer - has a vulnerability, the same or similar weaknesses probably...

Stop the pain

The third characteristic of successful quality assurance programs in law firms is that they focus on the greatest risks and attack the biggest quality problems. A practical approach is best. The best quality assurance methods do not seek to perfect each and ever task, function, and process in the...

Decisions, not guesses

This is the fifth in a series of posts about the characteristics of successful quality assurance systems in law firms. Previous posts outlined three important points that distinguish quality assurance from crisis-to-crisis after-the-fact improvisation: Quality assurance is a firm-wide issue...