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Does a small general practice law firm have a future in a small market?

A partner from a law firm in a small legal market (under 500,000 people) in the United States asked me this question a few days ago. The answer is really one of definition. While the term "general practice" is relatively benign, claiming to be "full service" can be toxic for a...

Client Feedback Pointers

Seeking client feedback is not only important for every law firm, but it needs to be done right. Following a recent post of mine on the topic, my friend Stacy West Clark raised some issues that got me to thinking about the Who, What, When, Why's and How's of getting client feedback...