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Use your quality assurance experts

The people who do the work are in the best position to improve it . This is the third in a series of posts about the characteristics of successful quality assurance programs in law firms. Many law firms assume that the installation of an effective quality assurance program will require hiring a...

Business plans for gigantic canoes

For several months now, I and some of my colleagues in the Public and Professional Interest Division of the International Bar Association have been reviewing the business plans of the PPID committees and other entities. These groups range from very small task forces and working groups of fewer than...

Leadership: actions and words

In September and October 2011, our firm conducted a worldwide survey about law firm leadership, as part of our ongoing support of the Law Firm Management Committee of the International Bar Association . 374 lawyers participated, more than half of whom are or have been managing partners of law firms...

The challenges of change in managing lawyer careers

Our firm is currently advising several law firms about improvements to their career management policies and procedures. In some legal markets this has become a very important strategic issue - not just one of internal human resources management. In order to make the improvements that are necessary...

Market leaders lead the market

When a group of law firm partners discusses significant changes in their respective firms, one of them will almost certainly say: "But no other firm in our market does this..." We have three responses that we ask our clients to consider: First, are you sure? We have frequently discovered...