Ten More Ways to Knit Up the Raveled Sleeve of a Spread-out Legal Department

If your legal team has offices strung out from Albania to Zimbabwe, you probably wish there were more cohesion, collegiality, and collective culture (See my post of Jan. 16, 2009: physically decentralized law departments with 13 references.). To the dozen techniques I have discussed in previous posts...

Spread of Managerial Effectiveness as Law Departments Become Bigger because of More Threats and Opportunities

The more lawyers in a legal department, the more choices its general counsel and managing attorneys can make. With 100 lawyers the number of initiatives, decisions, permutations of structure and process, and investments are uncountable. Because of that profusion, some departments excel; other departments...

The keys to new business in a changing economy (Part 1 of 2)

When the economy changes, lawyers must change too. New client demands and new levels of competition are requiring lawyers to rethink the way they develop business. When I wrote the book Legal Business Development: A Step by Step Guide a few years ago, I outlined the steps each lawyer should take to find...

Quality is a firm-wide issue

This is the second in a series of seven posts about the elements of successful quality assurance programs in law firms. It only takes one hole to sink a ship, not a hole in every compartment. If one practice group - or even one lawyer - has a vulnerability, the same or similar weaknesses probably...

Law departments can turn to a full-fledged graphics department at a law firm

Weil, Gotshal & Manges has set up an ancillary function that is unusual. "One of the things that we have done is to create an in-house graphics group for trials and hearings. They do all the in-court graphics rather than our going outside and paying extraordinary fees." The quote comes...

Decisions, not guesses

This is the fifth in a series of posts about the characteristics of successful quality assurance systems in law firms. Previous posts outlined three important points that distinguish quality assurance from crisis-to-crisis after-the-fact improvisation: Quality assurance is a firm-wide issue...

Do Litigation Team Members Have Access to the Information They Need?

The fourth in a series of articles about how to reduce litigation costs while getting better results. The following is adapted from Chapter II.C of Bensen & Myers on Litigation Management . The single biggest impediment to an efficient, cost effective litigation is the poor management of information...

Is Discovery Being Managed Properly? Document Collection

The sixth in a series of articles about how to reduce litigation costs while getting better results. The following is adapted from Chapter III.B.2 of Bensen & Myers on Litigation Management . Outside of trial, discovery is usually, indeed almost invariably, the most expensive part of a litigation...

Client Service As a Business Development Strategy

Doing Good & Building Your Practice Big Time Creating and fostering excellent relationships is the key to becoming a rainmaker. Providing existing clients with extraordinary service is every attorney's and law firms' ticket for prosperity. Client Service by the Numbers Providing...

Family firms in emerging markets – a perspective from the Middle East

The Wharton Business School of the University of Pennsylvania has recently published a very interesting article " Family Firms in the Middle East: The New Rules of Engagement." A significant number of Walker Clark clients are "family" law firms in emerging legal markets. We have...

Fear of Facebook: Part II: How to use Facebook privacy settings

Facebook estimates that only 20% of its members take advantage of the privacy features. As a business professional using Facebook , privacy settings allow you to manage your network so you can speak discreetly to certain Friends, like co-workers or family members, as opposed to other "Friends"...

Fear of Facebook Part III: Fan Pages for Law Firms?

"There's a lot of business done in country clubs, but you'll never see a company open a booth in the club's dining room. Instead, individual business people network quietly there, blending into the scene and using the social atmosphere to their advantage. That's how I feel about...

A Radical Future For The Legal Industry?

Rory Webber, Martindale-Hubbell Connected's Marketing & Community Development Manager interviews legal journalist and MH Connected member, Richard Parnham. In today's difficult economy, many law firms are focusing on how to survive over the next few months. But good times will - hopefully...

A Radical Future For The Legal Industry?

Rory Webber, Martindale-Hubbell Connected's Marketing & Community Development Manager interviews legal journalist and MH Connected member, Richard Parnham. In today's difficult economy, many law firms are focusing on how to survive over the next few months. But good times will - hopefully...

Will the Future Associate be a Contract Employee?

The future of the legal profession is full of uncertainty. Will the old habits return as they did after previous recessions, or will these changes be permanent? No one knows for sure, but there are some possibilities and trends to take notice of. Cost Cutting: First of all, corporations have become...

The top ten ways for lawyers to increase client satisfaction

In the current economy, other lawyers will be coming after your clients. Every lawyer would therefore be well advised to increase client satisfaction and protect the relationships that ultimately pay your salary, bonus, and rent. You can't make clients too happy. Review these best practices from...

Case study of a law firm failure… and its aftermath

The final demise of the British firm Halliwells, reported last week in the on-line edition of The Lawyer , is a good case study in the financial failure of a law firm. The Lawyer summarized the factors that led to Halliwells' failure earlier this month . The failure and breakup of Halliwells is...

'Do you come here often?'

Sometimes finding the right strategic partner is like looking for a new romance in a bar. The key to success is finding points of affinity upon which to build a relationship, whether for the rest of the evening or for a lifetime. This is a second of a series of posts about common mistakes law firms...