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Clients Set the Tone for Social Media Communication

It's No Longer Our Decision The other day I read, and commented on, a post from Twitterville author Shel Israel , in which he was discussing his assertion that social media is now at the end of a period of great disruption, and is now entering a longer, quieter period of normalization. The...

Communicating with Clients: Be Sure Your Clients Know what You are Doing for Them

Lawyers have a tendency to focus on the task at hand without communicating their actions to clients. They may be doing a great job with documents, the courts or the opposing parties, but the clients are never told. Attorneys may think they are communicating when they prepare clients for depositions and...

10 Simple Ways to Thank Your Clients

As we express our gratitude, we must never forget that the highest appreciation is not to utter words, but to live by them." - John F. Kennedy Thank you. It is one of the phrases we are taught as soon as we can speak. Amidst this year's post-Thanksgiving haze, as we rush into the holiday...